Field Service Engineer
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore lifeand materials at molecular, cellular, and microscopic levels.In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications.
Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Bruker Spatial Biology.
Responsibilities
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology.This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision.In support of the Bruker Spatial Biology (BSB) objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success.
They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Essential Responsibilities:
- Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
- Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
- Provide feedback to internal teams to address failure points and make system reliability improvements
- Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
- Assist with the BSB Quality process improvement initiatives
- Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
- Strong troubleshooting skills. Specifically in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
- Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
- Working knowledge of all technical support activities designed to achieve a world class customer experience
- Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
- General understanding of IT and basic networking setup
- Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
- Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
- Able to communicate effectively in both spoken and written English. Proficiency in Mandarin or other languages would be an added advantage for engagement with stakeholders in other countries in the region.
Qualifications
To be successful for this position, you should possess:
- B.S. degree with 5-8 years of relevant field service experience. Ideal Candidate would have at least 5 years in life science instrument repair and field work.
- Familiarity with fluorescence microscopy, microfluidic and robotic systems
- General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
- Familiar with Salesforce or other CRM system
Field Service Engineer
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore lifeand materials at molecular, cellular, and microscopic levels.In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications.
Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Bruker Spatial Biology.
Responsibilities
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology.This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision.In support of the Bruker Spatial Biology (BSB) objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success.
They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Essential Responsibilities:
- Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
- Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
- Provide feedback to internal teams to address failure points and make system reliability improvements
- Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
- Assist with the BSB Quality process improvement initiatives
- Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
- Strong troubleshooting skills. Specifically in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
- Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
- Working knowledge of all technical support activities designed to achieve a world class customer experience
- Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
- General understanding of IT and basic networking setup
- Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
- Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
- Able to communicate effectively in both spoken and written English. Proficiency in Mandarin or other languages would be an added advantage for engagement with stakeholders in other countries in the region.
Qualifications
To be successful for this position, you should possess:
- B.S. degree with 5-8 years of relevant field service experience. Ideal Candidate would have at least 5 years in life science instrument repair and field work.
- Familiarity with fluorescence microscopy, microfluidic and robotic systems
- General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
- Familiar with Salesforce or other CRM system
