joblet.ai
Find JobsNearby JobsJobs for you
Sign inEmployers / Post a Job
joblet.ai

AI-powered job search connecting talent with opportunity.

ELEVEN AI, Inc.
200 Continental Drive, Suite 401
Newark, DE 19713

Product

  • Browse Jobs
  • Job Locations
  • Browse by Companies
  • Post a Job
  • Blog
  • FAQ
  • Jobs Near Me

Company

  • About Us
  • Contact
  • Refer & Earn
  • Explore all pages

Legal

  • Privacy Policy
  • Cookie Policy
  • Terms of Service

Browse jobs by industry

  • AI
  • IT Services
  • Healthcare
  • Manufacturing & Production
  • Supply Chain
  • Infrastructure
  • Transport & Logistics
  • Real Estate
  • Finance & Accounting
  • Consulting
  • Sales & Marketing
  • Hospitality
  • Media & Entertainment
  • Education

© 2026 ELEVEN AI, Inc. joblet.ai is a product of ELEVEN AI, Inc. All rights reserved.

Overview

Company
sana
Location
all cities, WY 51
Compensation
$85,000–$105,000/yr
Employment type
On-site
  • AI Engineer (51)
  • Sr Lead Internal Auditor- Environmental Compliance / Landfill / Health & Safety (51)
  • Staff Product Engineer, Americas (51)
  • API Design at Pyramid Consulting, Inc. Houston, Texas (51)
  • Director, Software Engineering - Shopping (Remote-Eligible) (40)
  • 401k & Financial Education Coach - (Remote) (19)
Back to Jobs
S
sanaVerified Employer

Business Services & Consulting • all cities, WY 51

Sr. Customer Success Manager, Broker Channel (51)

all cities, WY 51On-sitePosted 4 hours ago
Business Services & Consulting

About the Role

Senior Customer Success Manager, Broker Channel (Broker CSM)

Sana's vision is simple yet bold: make healthcare easy.

All of us can agree healthcare is simply too hard in the US.And our members feel that pain day in and day out.We aim to create an experience that simply feels easy when you need to access our healthcare system.If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.What's beautiful about a vision oriented toward "easy" is how it imparts a singular feeling.

We instinctively know as humans when something is easy versus hard, even if we can't explain why.We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey.If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

At Sana Benefits, we strive to be human with our customer relationships.We are growing fast and looking for a Senior Customer Success Manager, Broker Channel (Broker CSM) to help us manage customers throughout their journey.We are passionate about using innovative technology to elevate the health benefits experience of brokers, their small business clients, and their employees.As a Broker CSM, you will often be our brokers' and their clients' primary point of contact and work alongside sales, product, operations, marketing, and support teams to serve our clients.

You will be responsible for customer retention and expansion through building relationships with brokers, insurance agents, consultants, and their clients and ensuring that they have a best-in-class experience with Sana.

What you will do:

  • Facilitate smooth customer transitions from the Implementation team and inspire confidence in our product and service to meet/exceed customer needs.
  • Be the relationship lead and strategic contact for our customers and their brokers, presenting plan data, organizing Quarterly Business Reviews (QBR), and owning the annual renewal process end-to-end.
  • Serve as a partner and consultant to our brokers and their clients, providing strategic advice on benefits and Sana plans to meet client needs.
  • Proactively manage potential escalations with the leadership team and generally be the voice of the customer and broker with internal teams.
  • Be a knowledge partner, researching, documenting, and educating others on updates related to internal processes, external policies, and best practices.
  • Lead initiatives to improve team processes and customer strategies.
  • Partner with Sales to expand and retain brokerage relationships
  • Collaborate cross-functionally, regularly providing feedback and recommendations to enhance the customer and broker experience.
  • Be a thought partner, working with our product team to help create a product that can deliver the best customer experience at scale.

About you:

  • 5+ years experience, preferably in a fast-growing environment in the health or benefits space.
  • Understanding health plan operations and finances is a huge plus!
  • Licensed broker
  • Values-oriented. You care deeply about improving our healthcare system.
  • You ask questions with genuine curiosity and humility. You assume the best intentions without shying away from solutions-oriented debate. You meet your teammates with compassionate candor to problem-solve.
  • You remain flexible and resilient and foster a culture of continuous learning.
  • You bring a bias for action paired with intelligent risk-taking.
  • You embrace responsibility, follow through on your commitments, and foster trust with your colleagues.

Benefits:

  • Remote company with a fully distributed team – no return-to-office mandates
  • Flexible vacation policy (and a culture of using it)
  • Medical, dental, and vision insurance with 100% company-paid employee coverage
  • 401(k) with company match, FSA, and HSA plans
  • Paid parental leave
  • Short and long-term disability, as well as life insurance
  • Competitive stock options are offered to all employees
  • Transparent compensation & formal career development programs
  • Paid one-month sabbatical after 5 years
  • Stipends for setting up your home office and an ongoing learning budget
  • Direct positive impact on members' lives – wait until you see the positive feedback members share every day

$85,000 - $105,000 a year Our cash compensation amount for this role is targeted at $85,000 to $105,000 base + equity per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It's the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence.

We've been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you're energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we'd love to meet you.

Senior Customer Success Manager, Broker Channel (Broker CSM)

Sana's vision is simple yet bold: make healthcare easy.

All of us can agree healthcare is simply too hard in the US.And our members feel that pain day in and day out.We aim to create an experience that simply feels easy when you need to access our healthcare system.If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.What's beautiful about a vision oriented toward "easy" is how it imparts a singular feeling.

We instinctively know as humans when something is easy versus hard, even if we can't explain why.We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey.If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

At Sana Benefits, we strive to be human with our customer relationships.We are growing fast and looking for a Senior Customer Success Manager, Broker Channel (Broker CSM) to help us manage customers throughout their journey.We are passionate about using innovative technology to elevate the health benefits experience of brokers, their small business clients, and their employees.As a Broker CSM, you will often be our brokers' and their clients' primary point of contact and work alongside sales, product, operations, marketing, and support teams to serve our clients.

You will be responsible for customer retention and expansion through building relationships with brokers, insurance agents, consultants, and their clients and ensuring that they have a best-in-class experience with Sana.

What you will do:

  • Facilitate smooth customer transitions from the Implementation team and inspire confidence in our product and service to meet/exceed customer needs.
  • Be the relationship lead and strategic contact for our customers and their brokers, presenting plan data, organizing Quarterly Business Reviews (QBR), and owning the annual renewal process end-to-end.
  • Serve as a partner and consultant to our brokers and their clients, providing strategic advice on benefits and Sana plans to meet client needs.
  • Proactively manage potential escalations with the leadership team and generally be the voice of the customer and broker with internal teams.
  • Be a knowledge partner, researching, documenting, and educating others on updates related to internal processes, external policies, and best practices.
  • Lead initiatives to improve team processes and customer strategies.
  • Partner with Sales to expand and retain brokerage relationships
  • Collaborate cross-functionally, regularly providing feedback and recommendations to enhance the customer and broker experience.
  • Be a thought partner, working with our product team to help create a product that can deliver the best customer experience at scale.

About you:

  • 5+ years experience, preferably in a fast-growing environment in the health or benefits space.
  • Understanding health plan operations and finances is a huge plus!
  • Licensed broker
  • Values-oriented. You care deeply about improving our healthcare system.
  • You ask questions with genuine curiosity and humility. You assume the best intentions without shying away from solutions-oriented debate. You meet your teammates with compassionate candor to problem-solve.
  • You remain flexible and resilient and foster a culture of continuous learning.
  • You bring a bias for action paired with intelligent risk-taking.
  • You embrace responsibility, follow through on your commitments, and foster trust with your colleagues.

Benefits:

  • Remote company with a fully distributed team – no return-to-office mandates
  • Flexible vacation policy (and a culture of using it)
  • Medical, dental, and vision insurance with 100% company-paid employee coverage
  • 401(k) with company match, FSA, and HSA plans
  • Paid parental leave
  • Short and long-term disability, as well as life insurance
  • Competitive stock options are offered to all employees
  • Transparent compensation & formal career development programs
  • Paid one-month sabbatical after 5 years
  • Stipends for setting up your home office and an ongoing learning budget
  • Direct positive impact on members' lives – wait until you see the positive feedback members share every day

$85,000 - $105,000 a year Our cash compensation amount for this role is targeted at $85,000 to $105,000 base + equity per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It's the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence.

We've been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you're energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we'd love to meet you.

What You'll Do

Facilitate smooth customer transitions from the Implementation team and inspire confidence in our product and service to meet/exceed customer needs.
Be the relationship lead and strategic contact for our customers and their brokers, presenting plan data, organizing Quarterly Business Reviews (QBR), and owning the annual renewal process end-to-end.
Serve as a partner and consultant to our brokers and their clients, providing strategic advice on benefits and Sana plans to meet client needs.
Proactively manage potential escalations with the leadership team and generally be the voice of the customer and broker with internal teams.
Be a knowledge partner, researching, documenting, and educating others on updates related to internal processes, external policies, and best practices.
Lead initiatives to improve team processes and customer strategies.

Skills & Technologies

Business Services & Consulting

Similar jobs

AI Engineer (51)
Complexio
all cities, WY 51Posted 10 hours ago
Sr Lead Internal Auditor- Environmental Compliance / Landfill / Health & Safety (51)
Republic Services
all cities, WY 51Posted 10 hours ago
Staff Product Engineer, Americas (51)
Ashby
all cities, WY 51Posted 10 hours ago
API Design at Pyramid Consulting, Inc. Houston, Texas (51)
disABLEDperson
all cities, WY 51Posted 10 hours ago
Director, Software Engineering - Shopping (Remote-Eligible) (40)
Capital One
all cities, RI 40Posted 10 hours ago
401k & Financial Education Coach - (Remote) (19)
National Financial Partners
all cities, LA 19Posted 10 hours ago
S
sana
Business Services & Consulting
View all jobs at sana