Job Type
Full-time
Description
Mpathic is America's only consultative Contact Center solutions provider founded on the principle of exclusively merit-based hiring. We recruit for Character, Aptitude, and Experience, in that order. We deliver superlative performance at scale for Customer Support, IT Help Desk, and Sales.
Why Mpathic?
- Structured training and real coaching - not "figure it out on your own"
- Clear path to advancement for high performers
- A team culture that values effort, integrity, and growth
- Meaningful work supporting organizations that impact real people.
Mpathic is looking for an Operations & Tax Compliance Coordinator to support our back office team with a focus on mail management, tax operations, and administrative compliance. This is a great opportunity for someone looking to break into or grow within operations, finance, or HR. We have an awesome & fun team environment in the back office, but make no mistake, this role carries real responsibility. You will handle confidential information, manage multi-state tax reporting, and work across online government and payroll portals. As our business grows, this role may expand to include Canadian tax compliance.
Hybrid - Must be in driving distance of Sterling, VA and Manassas, VAFull-Time | Monday- Friday, business hours (aligned to time zone) | $20-$25/hour Duties & Responsibilities • Collect mail weekly from the Sterling location and manage all incoming correspondence, including scanning, uploading, sorting, routing to the appropriate team members, and taking any required follow-up actions.
• Support multi-state tax operations reporting, including maintaining records, filing deadlines, and managing state agency online portals.
• Assist with year-end tax preparation and reporting in coordination with the operations and finance team.
• Maintain and organize confidential electronic employee and business files with a high degree of accuracy and discretion.
• Assist in responding to state agency correspondence, unemployment claims, and employment verifications.
• Support HR and operations with onboarding, record keeping, and other administrative tasks as assigned.
• Perform other duties as assigned.
Requirements
• Must reside near Sterling, Virginia
• Onsite training in Manassas, Virginia
• High school diploma required; Associate's or Bachelor's degree in Business Administration, Accounting, Finance, Human Resources, IT, or a related field preferred.
• High-speed internet with a minimum of 25 Mbps download/upload speed (wired connection strongly preferred)
• A late-model computer (purchased within the last 3-4 years) running a current, supported operating system (Windows 10/11 or macOS)
• Functioning webcam and microphone for video conferencing
• A private, quiet, and dedicated workspace free from interruptions
• 1-2 years of experience in administrative, operations, tax, or HR support roles
• Familiarity with multi-state tax reporting, government portals, or payroll platforms is a strong plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace; experience with Paylocity or similar HR/payroll software a plus.
• Tech-savvy and comfortable navigating online portals and learning new systems quickly.
• Ability to handle confidential and sensitive information with the utmost discretion - this is non-negotiable.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Professional and empathic work attitude.
• Must be authorized to work in the U.S.A.
Salary Description
$20 to $25 an hour, paid weekly
Job Type
Full-time
Description
Mpathic is America's only consultative Contact Center solutions provider founded on the principle of exclusively merit-based hiring. We recruit for Character, Aptitude, and Experience, in that order. We deliver superlative performance at scale for Customer Support, IT Help Desk, and Sales.
Why Mpathic?
- Structured training and real coaching - not "figure it out on your own"
- Clear path to advancement for high performers
- A team culture that values effort, integrity, and growth
- Meaningful work supporting organizations that impact real people.
Mpathic is looking for an Operations & Tax Compliance Coordinator to support our back office team with a focus on mail management, tax operations, and administrative compliance. This is a great opportunity for someone looking to break into or grow within operations, finance, or HR. We have an awesome & fun team environment in the back office, but make no mistake, this role carries real responsibility. You will handle confidential information, manage multi-state tax reporting, and work across online government and payroll portals. As our business grows, this role may expand to include Canadian tax compliance.
Hybrid - Must be in driving distance of Sterling, VA and Manassas, VAFull-Time | Monday- Friday, business hours (aligned to time zone) | $20-$25/hour Duties & Responsibilities • Collect mail weekly from the Sterling location and manage all incoming correspondence, including scanning, uploading, sorting, routing to the appropriate team members, and taking any required follow-up actions.
• Support multi-state tax operations reporting, including maintaining records, filing deadlines, and managing state agency online portals.
• Assist with year-end tax preparation and reporting in coordination with the operations and finance team.
• Maintain and organize confidential electronic employee and business files with a high degree of accuracy and discretion.
• Assist in responding to state agency correspondence, unemployment claims, and employment verifications.
• Support HR and operations with onboarding, record keeping, and other administrative tasks as assigned.
• Perform other duties as assigned.
Requirements
• Must reside near Sterling, Virginia
• Onsite training in Manassas, Virginia
• High school diploma required; Associate's or Bachelor's degree in Business Administration, Accounting, Finance, Human Resources, IT, or a related field preferred.
• High-speed internet with a minimum of 25 Mbps download/upload speed (wired connection strongly preferred)
• A late-model computer (purchased within the last 3-4 years) running a current, supported operating system (Windows 10/11 or macOS)
• Functioning webcam and microphone for video conferencing
• A private, quiet, and dedicated workspace free from interruptions
• 1-2 years of experience in administrative, operations, tax, or HR support roles
• Familiarity with multi-state tax reporting, government portals, or payroll platforms is a strong plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace; experience with Paylocity or similar HR/payroll software a plus.
• Tech-savvy and comfortable navigating online portals and learning new systems quickly.
• Ability to handle confidential and sensitive information with the utmost discretion - this is non-negotiable.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Professional and empathic work attitude.
• Must be authorized to work in the U.S.A.
Salary Description
$20 to $25 an hour, paid weekly
