We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired Safe Security/SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Stable Company - Career Advancement!
This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.
Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
ESSENTIAL FUNCTIONS:
Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities
Perform backflow valve system repairs, maintenance, and upgrades
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth
KNOWLEDGE AND SKILLS:
Two or more years in the installation and/or service of backflow valve systems
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:
Must qualify for state license
Knowledge of life safety codes
Equipment manufacturer’s training and/or certifications are desirable
Computer/tablet literacy
#SAFE
What You'll Do
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Stable Company - Career Advancement!
Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities
Perform backflow valve system repairs, maintenance, and upgrades
