Engineering Manager, CX (42)

Engineering Manager, Community Experience

We're looking for a UK-based Engineering Manager to lead our Community Experience (CX) squad, a cross-functional team focused on improving customer support tooling and in-app help experiences. This work helps Depop users get the support they needmore easily and enables our support teams to operate effectively at scale.

This role is well suited to an Engineering Manager with a few years of experience who is excited to strengthen their people leadership and execution skills in a supportive, high-performing environment. You will work in close partnership with a Product Manager and a Staff Engineer (who provides technical leadership but does not have direct reports). You'll manage all engineers in the squad and be accountable for the team's delivery, health, and effectiveness.

The CX squad builds and improves the systems and experiences that power customer support, including:

• In-app help and support entry points across key user journeys
• Workflows and tooling that support our customer experience operations
• Integrations with third-party support platforms and automation tools
• Measurement, reliability, and feedback loops that improve support outcomes over time

You'll be a strong fit if you:

• Have experience as an Engineering Manager, or are in your first few years of people management (including transitioning from a senior individual contributor role).
• Care deeply about delivery and team effectiveness, and enjoy helping teams ship high-quality work driving business impact consistently.
• Have a solid engineering background and are comfortable engaging in technical discussions to support planning, prioritisation, and execution.
• Are confident building strong relationships across Product, Design, and operational stakeholders, and can navigate differing perspectives to keep work moving.
• Lead with empathy and clarity—providing feedback, coaching, and support while maintaining a high bar for performance and impact.
• Align with Depop's values: showing up for the community, having each other's backs, acting with purpose, and thinking sustainably.

Bonus points (not required):

• Experience or curiosity in one or more of the following areas: customer support tooling or operational platforms (e.g., integrations with tools like Zendesk, Intercom, or similar), and an interest in improving agent and customer workflows.
• Mobile and backend systems, or leading teams working across multiple parts of a product stack.
• Experimentation and impact validation (e.g., A/B testing or other approaches to measuring product outcomes).
• Observability and data-informed decision making (e.g., metrics, logging, monitoring, dashboards, or event tracking).
• An interest in emerging technologies, including AI-powered tooling, and how they could improve customer and agent experiences.