Reporting to the Enrollment and Admissions Senior Manager, the Direct Enrollment Officer will actively contribute to driving student enrolments and conversion, supporting business development initiatives aimed at maximizing recruitment performance across all academic programs.
The role combines sales‑oriented student engagement, operational execution, and high‑quality customer service, ensuring an effective and data‑driven enrollment process from first contact to final registration.
Key Responsibilities
Manage the direct student conversion funnel, following prospects through the full journey from orientation to enrolment, ensuring eligibility and timely progression.
Actively support direct enrolment activities, working closely with internal advisors to drive application completion and enrollment targets.
Deliver high‑standard customer service, ensuring fast, informed, and solution‑oriented responses across all touchpoints.
Manage call center and omnichannel interactions, contributing directly to lead nurturing and conversion efficiency.
Be on the frontline of new digital and alternative recruitment channels, supporting the company's evolving business strategy.
Support recruitment operations including school visits, counselling sessions, fairs, and events, contributing to lead generation and relationship building.
Monitor and maintain an accurate CRM pipeline, producing reports on enrollment performance and conversion trends.
Identify and support promotional and business development opportunities in the assigned regions, including events, partnerships, and communication initiatives.
Profile & Skills
BA/MA in Languages, Humanities, Business Administration, or similar fields.
Fluent English (B2/C1), both written and spoken.
Strong command of the Microsoft Office Suite; knowledge of Salesforce or CRM tools is a plus.
Student‑ and results‑oriented, with a proactive mindset and strong attention to targets and deadlines.
Excellent communication and interpersonal skills; confidence in public speaking contexts is appreciated.
Previous experience in education, sales, or customer‑facing roles is a plus
Conditions
Contract: Maternity leave cover
Starting date: 1st July 2026 (company closure from 10th to 19th August 2026)
Compensation: to be defined
Workplace: Milan (MM2 Romolo)
If you are motivated by results, enjoy working with international students, and want to contribute directly to enrolment growth, we would be happy to receive your application
Please, send your application and authorize the treatment of personal data in compliance with the GDPR 679/16.
Direct Enrollment Officer (Maternity Cover)
Reporting to the Enrollment and Admissions Senior Manager, the Direct Enrollment Officer will actively contribute to driving student enrolments and conversion, supporting business development initiatives aimed at maximizing recruitment performance across all academic programs.
The role combines sales‑oriented student engagement, operational execution, and high‑quality customer service, ensuring an effective and data‑driven enrollment process from first contact to final registration.
Key Responsibilities
Manage the direct student conversion funnel, following prospects through the full journey from orientation to enrolment, ensuring eligibility and timely progression.
Actively support direct enrolment activities, working closely with internal advisors to drive application completion and enrollment targets.
Deliver high‑standard customer service, ensuring fast, informed, and solution‑oriented responses across all touchpoints.
Manage call center and omnichannel interactions, contributing directly to lead nurturing and conversion efficiency.
Be on the frontline of new digital and alternative recruitment channels, supporting the company's evolving business strategy.
Support recruitment operations including school visits, counselling sessions, fairs, and events, contributing to lead generation and relationship building.
Monitor and maintain an accurate CRM pipeline, producing reports on enrollment performance and conversion trends.
Identify and support promotional and business development opportunities in the assigned regions, including events, partnerships, and communication initiatives.
Profile & Skills
BA/MA in Languages, Humanities, Business Administration, or similar fields.
Fluent English (B2/C1), both written and spoken.
Strong command of the Microsoft Office Suite; knowledge of Salesforce or CRM tools is a plus.
Student‑ and results‑oriented, with a proactive mindset and strong attention to targets and deadlines.
Excellent communication and interpersonal skills; confidence in public speaking contexts is appreciated.
Previous experience in education, sales, or customer‑facing roles is a plus
Conditions
Contract: Maternity leave cover
Starting date: 1st July 2026 (company closure from 10th to 19th August 2026)
Compensation: to be defined
Workplace: Milan (MM2 Romolo)
If you are motivated by results, enjoy working with international students, and want to contribute directly to enrolment growth, we would be happy to receive your application
Please, send your application and authorize the treatment of personal data in compliance with the GDPR 679/16.
What You'll Do
Manage the direct student conversion funnel, following prospects through the full journey from orientation to enrolment, ensuring eligibility and timely progression.
Actively support direct enrolment activities, working closely with internal advisors to drive application completion and enrollment targets.
Deliver high‑standard customer service, ensuring fast, informed, and solution‑oriented responses across all touchpoints.
Manage call center and omnichannel interactions, contributing directly to lead nurturing and conversion efficiency.
Be on the frontline of new digital and alternative recruitment channels, supporting the company's evolving business strategy.
Support recruitment operations including school visits, counselling sessions, fairs, and events, contributing to lead generation and relationship building.
