EMEA Service Director (24)

Service Director, EMEA

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment toinnovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At LeicaMicrosystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.

We currently offer the following position in any major European location which will be remote:

Service Director, EMEA

Are you passionate about building, developing and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by driving to the root cause of product and process issues? We are seeking a leader who is skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more.

Your Responsibilities:

• The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs/refurbishment within the terms of service level agreements, demand service and warranty repairs.
• Manage and oversee an organization with 120 staff, consisting of Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organization to ensure satisfactory job performance, business objectives, revenue and profit targets.
• Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support and incorporate Danaher Business Systems Tools into daily work
• Maintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area to properly respond and fulfill the obligations of the agreements.
• Own and optimize the regional Service P&L and achieve business financial objectives set for the assigned area to create above market economic growth for the company.
• Recommend purchases and allocations of spare parts inventory, supplies, etc. for the assigned area and maintain/reconcile these items to meet or exceed contractual commitments and customer expectations.
• Establish a close working relationship with Sales Management to create a team atmosphere between sales/service and capitalize on sales opportunities. Establish a close working relationship with Business Unit Management to address escalated issues and represent the company in a professional manner to instill confidence within current and prospective customers.

Your Profile :

• You successfully completed an undergraduate degree, a Master's degree a plus
• You have a minimum of 10 years' experience working for a global organization
• Successfully managing and developing customer-facing organizations is a given for you
• Previous experience managing a field service organization strongly preferred
• Previous experience managing customer relationships strongly preferred
• You are fluent in English and, if possible, German

Travel :

• Willingness and ability to travel up to 40% within EMEA territory

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

The annual salary range OR the hourly range for this role is $180,000 - $200,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.