Graduate Student Success Advisor
The Graduate Student Success Advisor (SSA) is a critical member of Post University's academic success and retention efforts for both online ADP students.The Grad SSA provides a consistent point of contact to a student from when the student gets enrolledin classes at the University to graduation.This person proactively builds a trusting and supportive relationship with new students at the beginning of a student's studies and carries that relationship through to graduation.
Through counseling and positive coaching, the Grad SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals.The Grad SSA is both a champion for student success and the University brand.
Remote Work Requirements:
- This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at www.speedtest.net (select Boston, MA–Comcast).
- Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.
Pay Rate: $21.64/hour, $45,000.00/annually
Essential Functions:
- Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community, creates bonds with the University, and ensures that students have a consistent student service resource.
- Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through to graduation.
- Leverage University technology systems to enhance relationships with students.
- Communicate positively and effectively with students by phone
- Respond promptly to student questions and requests (typically same day) by telephone, email, and text.
- Advocate for student needs across all departments of the University; Actively and independently own and manage your student caseload.
- Use University systems to track and assess how your assigned students progress towards graduation/completing their program and regularly report these metrics to management.
- Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide
- Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students' academic success and develop solutions that improve retention.
- Introduce and train students on University systems (e.g., Student Portal, Blackboard, and Registration).
- Accurately communicate and support the University's academic and University policies.
- Provides students with guidance related to academic progress, course selection, degree selection, and work/life/study issues.
- Coaches and offers counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university.
Minimum Qualifications & Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
- A bachelor's degree is required, and a master's degree is a plus.
- Engaging and dynamic phone presence with excellent email communication skills; clear and concise writing ability is a must.
- Self-starter - shows initiative and demonstrates the ability to work independently and as a team member to achieve organizational goals.
- Energetic and goal-oriented with a strong interest in working in a fast-paced environment that requires multitasking
- Dedicated to student success, urgent-driven, and responsive to students and colleagues.
- Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc.
- Excellent organization skills and ability to keep consistent contact with student caseload/
- Ability to connect and develop relationships with adult students
- Accountable: holds themselves and colleagues to high ethical standards.
- Creates a positive culture and environment through attitude and behavior.
- Ability to work evenings and weekends preferred.
Monday to Friday, 9:30 - 6:30 PM, with 30 min or 60 min lunch, or 8.5/day, with 1 required late night, 11:00 - 8, and occasional weekend hours as needed for student support and aligned with term starts.
Graduate Student Success Advisor
The Graduate Student Success Advisor (SSA) is a critical member of Post University's academic success and retention efforts for both online ADP students.The Grad SSA provides a consistent point of contact to a student from when the student gets enrolledin classes at the University to graduation.This person proactively builds a trusting and supportive relationship with new students at the beginning of a student's studies and carries that relationship through to graduation.
Through counseling and positive coaching, the Grad SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals.The Grad SSA is both a champion for student success and the University brand.
Remote Work Requirements:
- This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at www.speedtest.net (select Boston, MA–Comcast).
- Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.
Pay Rate: $21.64/hour, $45,000.00/annually
Essential Functions:
- Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community, creates bonds with the University, and ensures that students have a consistent student service resource.
- Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through to graduation.
- Leverage University technology systems to enhance relationships with students.
- Communicate positively and effectively with students by phone
- Respond promptly to student questions and requests (typically same day) by telephone, email, and text.
- Advocate for student needs across all departments of the University; Actively and independently own and manage your student caseload.
- Use University systems to track and assess how your assigned students progress towards graduation/completing their program and regularly report these metrics to management.
- Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide
- Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students' academic success and develop solutions that improve retention.
- Introduce and train students on University systems (e.g., Student Portal, Blackboard, and Registration).
- Accurately communicate and support the University's academic and University policies.
- Provides students with guidance related to academic progress, course selection, degree selection, and work/life/study issues.
- Coaches and offers counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university.
Minimum Qualifications & Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
- A bachelor's degree is required, and a master's degree is a plus.
- Engaging and dynamic phone presence with excellent email communication skills; clear and concise writing ability is a must.
- Self-starter - shows initiative and demonstrates the ability to work independently and as a team member to achieve organizational goals.
- Energetic and goal-oriented with a strong interest in working in a fast-paced environment that requires multitasking
- Dedicated to student success, urgent-driven, and responsive to students and colleagues.
- Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc.
- Excellent organization skills and ability to keep consistent contact with student caseload/
- Ability to connect and develop relationships with adult students
- Accountable: holds themselves and colleagues to high ethical standards.
- Creates a positive culture and environment through attitude and behavior.
- Ability to work evenings and weekends preferred.
Monday to Friday, 9:30 - 6:30 PM, with 30 min or 60 min lunch, or 8.5/day, with 1 required late night, 11:00 - 8, and occasional weekend hours as needed for student support and aligned with term starts.
