Cba Product Support Officer
Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtimeand business impact.Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.Support product releases, upgrades, and patches, including testing and post-deployment validation.
Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.Assist with user access management, configuration updates, and data-related requests as required.Support compliance, audit, and reporting requirements related to the Core Banking system.
Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. 2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.Strong understanding of transaction processing, reconciliations, and banking operations.Ability to troubleshoot system issues and analyze logs or data to identify root causes.Familiarity with ticketing tools, monitoring systems, and incident management processes.
Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.Good documentation, organizational, and time-management skills.Ability to work in a fast-paced environment and support critical systems
Benefits Why Qore? Join us in making history in African financial services — by Africans, for Africa. Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes: Very competitive and rewarding pay Flexible work option (i.e., Remote work) Paid lunch for onsite work Lifelong Learnings
Cba Product Support Officer
Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtimeand business impact.Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.Support product releases, upgrades, and patches, including testing and post-deployment validation.
Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.Assist with user access management, configuration updates, and data-related requests as required.Support compliance, audit, and reporting requirements related to the Core Banking system.
Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. 2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.Strong understanding of transaction processing, reconciliations, and banking operations.Ability to troubleshoot system issues and analyze logs or data to identify root causes.Familiarity with ticketing tools, monitoring systems, and incident management processes.
Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.Good documentation, organizational, and time-management skills.Ability to work in a fast-paced environment and support critical systems
Benefits Why Qore? Join us in making history in African financial services — by Africans, for Africa. Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes: Very competitive and rewarding pay Flexible work option (i.e., Remote work) Paid lunch for onsite work Lifelong Learnings
