Customer Success Manager, Fintech (CV Submission in English) (25)

Account Manager

Optasia is a publicly listed, global fintech company with presence in 38+ countries, anchored by eight regional commercial offices. We empower banks and telecom operators to make smarter, faster, and more inclusive lending decisions through advanced credit scoring and AI-powered lending platforms. Our socially impactful solutions help partners unlock new revenue streams, reduce risk, and deliver exceptional customer experiences while offering our people the opportunity to build meaningful and large-scale impact careers in a stable, high-growth, multi-national environment.

We are seeking a commercially driven professional with telecoms experience and an understanding of fintech solutions to manage and grow relationships with our mobile operator partners. As an Account Manager, you will own day-to-day account performance, act as the primary point of contact for customers, and represent Optasia's AI-powered lending and credit scoring solutions. You will identify growth and cross-sell opportunities, coordinate with internal teams to ensure successful delivery, and drive measurable business outcomes aligned with both fintech and telecom objectives.

What you will do

• Manage a portfolio of assigned customer accounts, executing day-to-day commercial activities under the guidance of a Senior Customer Success Manager.
• Serve as the primary customer point of contact, ensuring timely communication, service quality, and responsiveness.
• Build and maintain effective working relationships with customer stakeholders to support account stability and satisfaction.
• Monitor account performance, KPIs, and service levels; identify risks and escalate issues as required.
• Support alignment of customer needs with agreed service objectives and commercial strategies.
• Assist with account optimization and growth initiatives through performance analysis and market awareness.
• Coordinate with internal teams to support contractual obligations and operational service delivery.
• Support billing, reconciliation, payment follow-ups, and SLA compliance activities.
• Prepare and deliver regular account performance and service reporting.
• Contribute to achieving service performance, operational, and financial targets.

What you will bring

Essential Qualifications & Experience:

• Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
• Minimum 3 years of Telecoms industry experience
• Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
• Bachelor's degree
• Fluent in English; Fluency in French is necessary for this role

Preferred

• Proven experience in Telecom Customer Value Management (CVM), Value-Added Services (VAS), banking and/or microfinance, and/or fintech and digital financial services.

Why you should apply

What we offer:

Competitive remuneration package Extra day off on your birthday Performance-based bonus scheme All the tech gear you need to work smart

Optasia's Perks: Be a part of a multicultural working environment Meet a very unique and promising business and industry Gain insights for tomorrow market's foreground A solid career path within our working family is ready for you Continuous training and access to online training platforms

Optasia's Values

#1 Drive to Thrive: Fully dedicated to evolving.We welcome all challenges and learning opportunities. #2 Customer-First Mindset: We go above and beyond to meet our partners' and clients' expectations. #3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts. #4 Go-Getter Spirit: We are results oriented.

We identify any shortcomings that hold us back and step up to do what's needed. #5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.