Market Director - TN, Memphis South Market (5)

Job Title

Key Responsibilities

Market Leadership & Operations Oversight

• Lead overall operations for 12–20 express carwash sites, ensuring consistent execution across the market.
• Set expectations, monitor results, and drive performance improvements throughstrong leadership and accountability.
• Ensure all locations follow company operating procedures, safety guidelines, and customer service standards.
• Directly manage a set of sites within their market and lead operations for the entire market.

P&L Ownership

• Own full P&L for the market, including revenue, labor, operating expenses, and profitability.
• Review financial results regularly and lead action plans to drive sales, manage costs, and improve margins.
• Support membership growth and local marketing initiatives that drive top‑line performance.

People Leadership

• Lead and develop a team of Site Managers, Market Managers and Maintenance Leaders, Market Trainers across the market.
• Recruit, train, and coach leaders, ensuring strong bench strength for future growth.
• Create a positive, safe, and productive culture focused on teamwork, accountability, and great service.

Maintenance & Asset Reliability

• Oversee maintenance performance and ensure all wash equipment is operating safely and efficiently.
• Partner with maintenance teams to plan repairs, schedule preventative maintenance, and reduce downtime.
• Ensure all sites uphold company standards for equipment care, chemical usage, and facility conditions.

Customer Experience

• Ensure all locations deliver fast, friendly, and consistent customer service.
• Support sites in resolving customer concerns professionally and in a timely manner.
• Monitor quality levels to ensure every wash meets or exceeds company standards.

Operational Standards & Compliance

• Conduct regular market tours to review operations, cleanliness, safety, and team performance.
• Ensure compliance with safety rules, environmental standards, equipment handling, and chemical management.
• Identify issues quickly and support sites in resolving problems before they impact customers or operations.

Performance Management & Reporting

• Review key performance indicators (KPIs) regularly and drive accountability for results at each site.
• Provide clear, direct feedback to managers and teams to support continuous improvement.
• Prepare and present market performance updates to regional or corporate leadership.

Decision Making

• Owns: Market‑level operational decisions, P&L management, staffing strategy, maintenance performance and leadership decisions.
• Influences: Capital planning, pricing adjustments, and strategic operational initiatives.
• Escalates: Major capital needs, long‑term closures, or issues with significant operational risk.

Qualifications

• 5+ years of multi‑unit leadership experience in carwash, retail, service, or similar field‑operations environments.
• Demonstrated success managing P&Ls and driving financial performance.
• Strong leadership, communication, and coaching skills at scale.
• Ability to travel daily across multiple locations.
• Experience working with mechanical, industrial, or equipment‑based operations preferred.

Physical Requirements

• Ability to stand for extended periods and walk sites daily.
• Ability to lift 25–50 pounds if needed during site visits.
• Ability to work outdoors year‑round, including in varying weather conditions.

Work Schedule

• Full‑time leadership role with travel across assigned market.
• Requires a flexible schedule including some weekends or evenings based on business needs.

If you're ready to take the wheel and drive performance across a growing territory, we want to hear from you.