Business Services & Consulting • all cities, NH 31
This role is a multi-brand role for the Technical Operations Team. The workload will average about 50/50 for each brand over the course of a year, but there will be times when it's 75% one brand and 25% the other. Oracle MICROS Simphony is the POS.
Each brand has multiple sets of integration projects to our POS to accomplish throughout each year, this role will primarily help manage subsets of each of these projects.
Minimum Requirements:
Required Experience:
This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware.
The role may occasionally collaborate and partner with peers to ensure stability across the estate and provide quick resolution times for escalations during pilot phase of integrations.
Work as a liaison between technical and non-technical teams.
Plans effectively yet can adapt to priority changes.
Collaborate with team and vendors to test, identify, and manage issues.
Respond promptly to others to ensure open and timely communication.
Communicate all issues, status updates, action items, and risks to the management team.
Support technical efforts with vendors and product teams to complete and enhance integrations.
Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
Candidate must be your W2 Employee: Yes
This role is a multi-brand role for the Technical Operations Team. The workload will average about 50/50 for each brand over the course of a year, but there will be times when it's 75% one brand and 25% the other. Oracle MICROS Simphony is the POS.
Each brand has multiple sets of integration projects to our POS to accomplish throughout each year, this role will primarily help manage subsets of each of these projects.
Minimum Requirements:
Required Experience:
This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware.
The role may occasionally collaborate and partner with peers to ensure stability across the estate and provide quick resolution times for escalations during pilot phase of integrations.
Work as a liaison between technical and non-technical teams.
Plans effectively yet can adapt to priority changes.
Collaborate with team and vendors to test, identify, and manage issues.
Respond promptly to others to ensure open and timely communication.
Communicate all issues, status updates, action items, and risks to the management team.
Support technical efforts with vendors and product teams to complete and enhance integrations.
Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
Candidate must be your W2 Employee: Yes
