Vice President of Client Strategy (12)

Vice President of Client Strategy

Crawford Thomas Recruiting Frisco, TX

Ready to step into a high-impact leadership role within specialty infusion and healthcare services?

Our client is a fast-growing healthcare technology-enabled services organization focused on improving operational efficiency, sourcing strategy, and financial visibility across specialty care organizations. They are seeking a senior strategic leader to drive enterprise client engagement, expansion, and long-term value realization across key strategic accounts. This role is ideal for a commercially minded operator with deep expertise in specialty infusion, infusion operations, and provider strategy. This individual will act as both a strategic client leader and internal partner, helping scale the Client Success / Strategic Accounts function in a high-growth environment.

Key Responsibilities

• Lead enterprise-level client strategy and relationship management across strategic accounts
• Drive retention, growth, and long-term value realization across the client portfolio
• Identify upsell and cross-sell opportunities across GPO, distribution, managed services, and related offerings
• Serve as a trusted advisor to infusion providers, MSOs, and executive stakeholders
• Help clients improve margins, procurement strategy, and operational efficiency
• Support executive leadership in commercial growth strategy
• Build scalable Client Success and Strategic Account Management processes as the organization grows
• Partner cross-functionally with finance, operations, strategy, product, and leadership teams
• Serve as the internal subject matter expert on specialty infusion operations, reimbursement, payer dynamics, procurement, and revenue cycle strategy

Requirements

• 8+ years of experience in specialty infusion, specialty pharmacy, strategic accounts, client success, or related healthcare services / technology environments
• Deep understanding of specialty infusion operations, buy-and-bill reimbursement, infusion suite setup, GPO structures, procurement, distribution, payer dynamics, rebates, and patient care workflows
• Proven success managing enterprise or strategic client relationships
• Strong executive presence with the ability to communicate effectively with both operational leaders and C-suite stakeholders
• Commercially minded with strong consultative communication skills
• Ability to build processes, infrastructure, and scalable client-facing functions from the ground up
• Experience with healthcare technology, managed services, or tech-enabled service environments preferred

Preferred

• Background supporting specialty infusion providers, MSOs, specialty pharmacy organizations, or specialty distribution environments
• Experience in strategic accounts, provider partnerships, operations, or commercial growth leadership
• Exposure to reimbursement strategy, margin optimization, GPO economics, and infusion-centered healthcare operations

About The Company

Our client is focused on helping healthcare organizations improve visibility, operational performance, and financial outcomes through smarter sourcing, purchasing execution, and strategic service solutions. This is an opportunity to join a scaling organization with strong executive visibility and long-term leadership upside.