Business Services & Consulting • all cities, PA 39
Location: Remote
Pay Range: $50/hr. to $55/hr. on w2.
As a K12 Delivery Specialist within ADO, you are responsible for supporting implementation of a state's SAT and PSAT assessment program.You will be an escalation point of contact for the state's district and school test coordinators as they prepare and then deliver their assessments.The K12 Delivery Specialist works closely with key ADO and Customer Experience partners to ensure a successful test administration at every eligible school in contract states.
This includes providing trainings to district and school stakeholders and managing escalations from these stakeholders in a timely manner and within the specified guidelines for states as well as the policies of various internal departments.You will be most successful in this role if you are a hands-on, flexible delivery specialist who is willing to go above and beyond to support customers and find resolutions to issues.
Provide Assessment Delivery Support (65%)
Facilitate Communication between Schools and Districts and Client (20%)
Develop Processes and Methods of Continuous Improvement (15%)
3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience.
Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.
Experience developing and leading training workshops and webinars.
Ability to take initiative and contribute to building a stronger assessment program.
Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
Experience with AI Tools (Claude) to develop tactical solutions.
A strong desire to learn and improve, and continuously enhancing customer engagement by leveraging feedback.
The ability to effectively coordinate multiple responsibilities simultaneously, with a fast, flexible, cooperative work style and the ability to reprioritize as needed.
Comfort working in ambiguity and displaying evidence of the ability to create clarity and a path forward.
The ability to travel up to 50% of your time to school and/or district locations.
Location: Remote
Pay Range: $50/hr. to $55/hr. on w2.
As a K12 Delivery Specialist within ADO, you are responsible for supporting implementation of a state's SAT and PSAT assessment program.You will be an escalation point of contact for the state's district and school test coordinators as they prepare and then deliver their assessments.The K12 Delivery Specialist works closely with key ADO and Customer Experience partners to ensure a successful test administration at every eligible school in contract states.
This includes providing trainings to district and school stakeholders and managing escalations from these stakeholders in a timely manner and within the specified guidelines for states as well as the policies of various internal departments.You will be most successful in this role if you are a hands-on, flexible delivery specialist who is willing to go above and beyond to support customers and find resolutions to issues.
Provide Assessment Delivery Support (65%)
Facilitate Communication between Schools and Districts and Client (20%)
Develop Processes and Methods of Continuous Improvement (15%)
3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience.
Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.
Experience developing and leading training workshops and webinars.
Ability to take initiative and contribute to building a stronger assessment program.
Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
Experience with AI Tools (Claude) to develop tactical solutions.
A strong desire to learn and improve, and continuously enhancing customer engagement by leveraging feedback.
The ability to effectively coordinate multiple responsibilities simultaneously, with a fast, flexible, cooperative work style and the ability to reprioritize as needed.
Comfort working in ambiguity and displaying evidence of the ability to create clarity and a path forward.
The ability to travel up to 50% of your time to school and/or district locations.
