This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Account Management based in United States. This is a strategic leadership opportunity for an experienced customer-facing professionalpassionate about building high-performing teams and scaling customer organizations. In this role, you will lead the evolution of account management practices across a growing customer base, driving retention, expansion, and customer satisfaction. You will work closely with cross-functional leaders to develop proactive service models, improve operational efficiency, and strengthen executive-level customer relationships. The position combines people leadership, process optimization, and strategic planning within a fast-paced and innovative environment. Ideal candidates bring a strong balance of customer-centric thinking, operational excellence, and hands-on execution. This role offers the chance to make a significant impact on business growth while shaping the future of a rapidly scaling organization.
Accountabilities:- Lead, mentor, and develop a team of Account Managers, fostering a culture of accountability, customer advocacy, and continuous improvement.
- Define and enhance customer engagement strategies, service models, and value delivery frameworks to support long-term customer success.
- Design and implement scalable processes, workflows, and customer programs that improve operational efficiency, retention, and growth outcomes.
- Build and optimize systems, tools, and data-driven processes that enable teams to support an expanding customer portfolio effectively.
- Act as a senior escalation point for complex customer issues, collaborating with internal stakeholders to drive resolutions and improve customer experiences.
- Establish coaching and performance management frameworks that support employee development and measurable business results.
- Partner with Sales and Customer Success teams on strategic customer opportunities, executive relationship management, and seamless customer lifecycle transitions.
- Collaborate across departments to align customer strategies with business objectives and support sustainable organizational growth.
Requirements - 7+ years of experience in Account Management, Customer Success, Consulting, Implementation, or a related customer-facing leadership role.
- Proven experience leading, coaching, and developing high-performing customer-facing teams.
- Strong operational and analytical capabilities, with a track record of building scalable programs, processes, and systems.
- Demonstrated success managing executive-level customer relationships and navigating complex customer challenges.
- Excellent communication, presentation, and stakeholder management skills with the ability to influence across all organizational levels.
- Experience balancing strategic initiatives with hands-on execution in fast-moving and evolving environments.
- Proficiency with CRM platforms, customer success tools, and data-driven decision-making methodologies.
- Ability to collaborate effectively across Sales, Product, Operations, and Leadership teams.
- Experience within employee benefits, health insurance, HR technology, fintech, payroll, or other complex B2B/B2B2C industries is highly valued.
- Familiarity with customer lifecycle management, renewal strategies, customer health frameworks, and expansion programs is preferred.
Benefits - Fully remote work environment within the United States.
- Opportunity to play a key leadership role within a rapidly growing and innovative company.
- Collaborative and high-impact culture focused on customer success and continuous improvement.
- Exposure to executive leadership and strategic business initiatives.
- Professional growth opportunities through team leadership and organizational development.
- Dynamic and entrepreneurial environment with significant ownership and influence.
- Competitive compensation package aligned with experience and qualifications.
- Opportunity to help shape scalable customer operations and long-term business growth.
How Jobgether works: We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Account Management based in United States. This is a strategic leadership opportunity for an experienced customer-facing professionalpassionate about building high-performing teams and scaling customer organizations. In this role, you will lead the evolution of account management practices across a growing customer base, driving retention, expansion, and customer satisfaction. You will work closely with cross-functional leaders to develop proactive service models, improve operational efficiency, and strengthen executive-level customer relationships. The position combines people leadership, process optimization, and strategic planning within a fast-paced and innovative environment. Ideal candidates bring a strong balance of customer-centric thinking, operational excellence, and hands-on execution. This role offers the chance to make a significant impact on business growth while shaping the future of a rapidly scaling organization.
Accountabilities:- Lead, mentor, and develop a team of Account Managers, fostering a culture of accountability, customer advocacy, and continuous improvement.
- Define and enhance customer engagement strategies, service models, and value delivery frameworks to support long-term customer success.
- Design and implement scalable processes, workflows, and customer programs that improve operational efficiency, retention, and growth outcomes.
- Build and optimize systems, tools, and data-driven processes that enable teams to support an expanding customer portfolio effectively.
- Act as a senior escalation point for complex customer issues, collaborating with internal stakeholders to drive resolutions and improve customer experiences.
- Establish coaching and performance management frameworks that support employee development and measurable business results.
- Partner with Sales and Customer Success teams on strategic customer opportunities, executive relationship management, and seamless customer lifecycle transitions.
- Collaborate across departments to align customer strategies with business objectives and support sustainable organizational growth.
Requirements - 7+ years of experience in Account Management, Customer Success, Consulting, Implementation, or a related customer-facing leadership role.
- Proven experience leading, coaching, and developing high-performing customer-facing teams.
- Strong operational and analytical capabilities, with a track record of building scalable programs, processes, and systems.
- Demonstrated success managing executive-level customer relationships and navigating complex customer challenges.
- Excellent communication, presentation, and stakeholder management skills with the ability to influence across all organizational levels.
- Experience balancing strategic initiatives with hands-on execution in fast-moving and evolving environments.
- Proficiency with CRM platforms, customer success tools, and data-driven decision-making methodologies.
- Ability to collaborate effectively across Sales, Product, Operations, and Leadership teams.
- Experience within employee benefits, health insurance, HR technology, fintech, payroll, or other complex B2B/B2B2C industries is highly valued.
- Familiarity with customer lifecycle management, renewal strategies, customer health frameworks, and expansion programs is preferred.
Benefits - Fully remote work environment within the United States.
- Opportunity to play a key leadership role within a rapidly growing and innovative company.
- Collaborative and high-impact culture focused on customer success and continuous improvement.
- Exposure to executive leadership and strategic business initiatives.
- Professional growth opportunities through team leadership and organizational development.
- Dynamic and entrepreneurial environment with significant ownership and influence.
- Competitive compensation package aligned with experience and qualifications.
- Opportunity to help shape scalable customer operations and long-term business growth.
How Jobgether works: We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
