Business Services & Consulting • West Palm Beach, FL 33401
Customer Service Representative
West Palm Beach, FL 33401On-sitePosted 4 hours ago
Business Services & Consulting
About the Role
Customer Service Representative
Chicago, IL & West Palm Beach, FL Full-time
As a Customer Service Representative at Helix Logistics, your daily responsibilities will center on the customer service facet of our operations. You will collaborate closely with account managers and the carrier sales team to facilitate the successful movement of freight.
You will serve as the primary point of contact for all customer communications, which involves sharing shipment details between companies and departments, addressing and resolving any issues, and building strong relationships with all customer contacts.
Responsibilities
Build and nurture strong connections with all customer contacts.
Communicate with shippers and receivers to schedule appointments and clarify requirements.
Collaborate with account managers and the carrier sales team to ensure proper shipment service.
Address and resolve any issues directly with the relevant parties.
Handle both internal and external requests promptly and effectively.
Document current standard operating procedures.
Develop and maintain a knowledge base of best practices in logistics.
Qualifications
Strong problem-solving skills, with the ability to troubleshoot and resolve issues both independently and collaboratively.
Confidence in decision-making and effective communication abilities.
Capability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office Suite.
Customer service and operations experience is preferred.
Customer Service Representative
Chicago, IL & West Palm Beach, FL Full-time
As a Customer Service Representative at Helix Logistics, your daily responsibilities will center on the customer service facet of our operations. You will collaborate closely with account managers and the carrier sales team to facilitate the successful movement of freight.
You will serve as the primary point of contact for all customer communications, which involves sharing shipment details between companies and departments, addressing and resolving any issues, and building strong relationships with all customer contacts.
Responsibilities
Build and nurture strong connections with all customer contacts.
Communicate with shippers and receivers to schedule appointments and clarify requirements.
Collaborate with account managers and the carrier sales team to ensure proper shipment service.
Address and resolve any issues directly with the relevant parties.
Handle both internal and external requests promptly and effectively.
Document current standard operating procedures.
Develop and maintain a knowledge base of best practices in logistics.
Qualifications
Strong problem-solving skills, with the ability to troubleshoot and resolve issues both independently and collaboratively.
Confidence in decision-making and effective communication abilities.
Capability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office Suite.
Customer service and operations experience is preferred.
What You'll Do
Build and nurture strong connections with all customer contacts.
Communicate with shippers and receivers to schedule appointments and clarify requirements.
Collaborate with account managers and the carrier sales team to ensure proper shipment service.
Address and resolve any issues directly with the relevant parties.
Handle both internal and external requests promptly and effectively.
