Manager, Financial Operations (34)

Manager, Financial Operations

This role leads end-to-end financial operations supporting a high-volume portfolio of homeowner associations, ensuring accuracy, efficiency, and service excellence across all accounting workflows.You will oversee critical functions including accounts payable, accounts receivable, collections, banking administration, and homeowner accounting operations.A key part of the role involves building scalable processes that improve financial performance, operational quality, and customer satisfaction.You will act as both a hands-on operator and strategic leader, guiding teams while driving continuous improvement across systems and workflows.

The position places strong emphasis on automation, AI adoption, and process standardization to reduce manual effort and increase operational scalability.You will collaborate closely with cross-functional stakeholders to resolve complex issues, optimize financial processes, and support organizational growth.

Accountabilities:

• Lead daily financial operations across accounts payable, accounts receivable, homeowner accounting, collections, banking administration, and related services
• Define and track operational KPIs, service levels, productivity metrics, and customer satisfaction targets
• Oversee invoice processing, billing, homeowner accounts, payment workflows, and vendor management activities
• Manage collections processes, delinquency monitoring, escalation handling, and coordination with legal or external partners
• Supervise estoppel processing, resale requests, ownership transfers, and related community financial services
• Oversee banking operations, tax administration, reporting requirements, and audit-ready documentation
• Drive workflow optimization, operational scalability, and continuous process improvement initiatives
• Lead cross-functional escalation management and resolution of complex operational issues
• Implement automation and AI-driven solutions to improve efficiency and reduce operational costs
• Develop and coach financial operations team members while fostering a high-performance culture

Requirements:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• 5+ years of experience in financial operations, accounting operations, banking operations, HOA management, or similar leadership roles
• Strong knowledge of accounts payable, accounts receivable, collections, financial controls, and operational accounting processes
• Proven experience leading high-volume operational teams in a service-driven environment
• Demonstrated ability to implement process improvements, automation, and operational transformation initiatives
• Strong analytical, organizational, and problem-solving skills with attention to detail
• Ability to lead cross-functional collaboration and manage multiple stakeholders effectively
• Excellent communication and leadership capabilities with a customer-focused mindset
• Experience with workflow systems, financial platforms, or automation tools is highly valued

Benefits:

• Competitive base salary range of $120,000 to $140,000 USD annually, with potential bonus eligibility
• Health, dental, vision, life, and disability insurance coverage
• Retirement savings plan with employer contributions where applicable
• Paid time off and paid holidays
• Parental leave and family support benefits
• Remote work flexibility within the United States
• Opportunity to work in a technology-driven environment focused on automation and operational excellence
• Career growth opportunities in a scaling financial operations organization