Business Services & Consulting • all cities, MS 26
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL).Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution.
This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.Thorough knowledge of Microsoft Office and Microsoft Windows.Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.Ability to develop and maintain effective internal and external working relationships.Ability to travel both nationally and internationally.Experience interfacing with both internal team members and external customers as part of a solution-based service process.Ability to stay calm in high pressure situations.
Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. 2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience). 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).Canon-specific equipment experience required.Pay Information Min: $86,000 to Max: $138,000 DOE
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL).Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution.
This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.Thorough knowledge of Microsoft Office and Microsoft Windows.Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.Ability to develop and maintain effective internal and external working relationships.Ability to travel both nationally and internationally.Experience interfacing with both internal team members and external customers as part of a solution-based service process.Ability to stay calm in high pressure situations.
Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. 2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience). 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).Canon-specific equipment experience required.Pay Information Min: $86,000 to Max: $138,000 DOE
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.
