Digital Designer (42)

Greetings from ACI!

Experiences Required for This Role

User Centered Service Design - At least 5 years of experience and use cases with the following:

• Building and communicating understandings of the users and their behavior
• Working witha cross-functional team to prioritize work to meet user needs
• Providing insights on how users interact with the service or product
• Designing and redesigning services

Website & Graphic Design - At least 5 years of experience and use cases with the following:

• Designing and developing graphics, user interface, content for website development, social media and print
• Designing layouts, typography, line composition, color, and other graphic design fundamentals
• Performs the most complex duties in design and preparation of electronic graphic artwork using various media
• Working with CMS platforms and HTML, CSS, image optimization
• Confers with supervisors and others as to most appropriate media and method of design
• Performs a full range of graphic art activity
• Design and maintain websites

User Acceptance Testing - At least 3 years of experience and use cases with the following:

• Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
• Helping to discover problems while the service is being developed, not once it is live
• Checking the operating environment to make sure test results are valid
• Helping increase user and agency confidence in future service or product delivery
• Helping reduce the risk of reputational damage
• Recruiting and leading testing groups; running research sessions with users
• Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:

• Working with enterprise scale digital platforms and products
• Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence

Performance in Complex Situations - At least 3 years of experience and user cases with the following:

• Communication and collaboration with state-wide partners
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the ever-changing environment
• Government-specific task management

Knowledge, Skills and Ability

Digital Design

• Experience in designing, managing, and optimizing websites
• Experience working in content management systems
• Understanding of image and video optimization for online media
• Proficiency in Adobe Creative Suite, including Adobe XD, InDesign, Illustrator, and Photoshop
• Proficiency in HTML, CSS
• An understanding of social media management and content creation

User Acceptance Testing

• Knowledge of best practices for user experience research and testing
• Willingness to participate ethnographic research and interviews

Performance in Complex Situations

• Ability to distill complex concepts into simple ideas
• Exceptional verbal and written communication skills
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Comfort in blazing a path through an ambiguous work environment
• Prioritization, organization, and triage in an independent environment
• Understanding of the Agile development process

Team Player

• Supporting teammates' skills and behaviors development and delivery
• Communication and collaboration with state-wide partners
• Creative and analytical thinking with strong problem-solving skills
• Judgement in dealing effectively and diplomatically with government staff
• Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

• An associate degree or higher in graphic design, marketing, communications or related field
• 5 years professional experience in web design, graphic design, marketing or communications
• A portfolio of work
• 1 year of user-centered design
• 1 year of user research and analytics
• 1 year of customer relationship management platforms such as Salesforce
• 1 year of web content management platforms such as Sitecore