The Integration Specialist is integral to the initial experience of a new customer's journey with Angel Aligner. This role will partner with our sales team in supporting our customers throughout the onboarding experience by providing exceptional communication and educational support.
Essential Functions, Duties & Responsibilities:
Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
Diagnose and resolve product and/or clinical challenges for customers
Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
Build long-term trusting relationships with our customers
Serve as subject matter expert to internal teams regarding physical product and software
Share key success metrics and process improvement ideas related to integration process
Develop feedback loops, ensuring our customer's voice is heard in product development, sales, support, marketing and relevant cross functional teams
Travel Requirements:
This is a remote based role, however, up to 10% travel may be required to attend key industry and corporate events.
Required Skills & Abilities:
Deep understanding of orthodontic practice operations and team dynamics
In-depth knowledge or experience of orthodontic mechanics via aligner therapy
Working knowledge of adult learning theory
Excellent verbal and written communication skills
Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
Exceptional virtual presentation skills
Strong analytical and creative problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Education and Experience:
BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field
Minimum of 3 year's work experience with orthodontic manufacturer or orthodontic practice
Integration Specialist
The Integration Specialist is integral to the initial experience of a new customer's journey with Angel Aligner. This role will partner with our sales team in supporting our customers throughout the onboarding experience by providing exceptional communication and educational support.
Essential Functions, Duties & Responsibilities:
Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
Diagnose and resolve product and/or clinical challenges for customers
Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
Build long-term trusting relationships with our customers
Serve as subject matter expert to internal teams regarding physical product and software
Share key success metrics and process improvement ideas related to integration process
Develop feedback loops, ensuring our customer's voice is heard in product development, sales, support, marketing and relevant cross functional teams
Travel Requirements:
This is a remote based role, however, up to 10% travel may be required to attend key industry and corporate events.
Required Skills & Abilities:
Deep understanding of orthodontic practice operations and team dynamics
In-depth knowledge or experience of orthodontic mechanics via aligner therapy
Working knowledge of adult learning theory
Excellent verbal and written communication skills
Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
Exceptional virtual presentation skills
Strong analytical and creative problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Education and Experience:
BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field
Minimum of 3 year's work experience with orthodontic manufacturer or orthodontic practice
What You'll Do
Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
Diagnose and resolve product and/or clinical challenges for customers
Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
Build long-term trusting relationships with our customers
Serve as subject matter expert to internal teams regarding physical product and software
