Business Services & Consulting • all cities, SD 42
Are you looking for a stimulating professional environment based on autonomy and trust?
Pennylane offers you the opportunity to grow within a company in full growth.
Here, your expertise will directly help entrepreneurs regain control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.
Our Vision
Our ambition is to become the preferred financial management software for European SMEs.
We help entrepreneurs get rid of time-consuming tasks related to accounting and finance, while giving them access to key financial information to help them make the best decisions for their business.
About Pennylane
Pennylane is one of the fastest growing FinTechs in France, and soon to address the European market.
In 5 years of existence, we have:
Why Is This Role So Important With Us?
As a Specialist Support Financial Services, you position yourself as a business and platform expert.
You are the preferred contact for our client base that has chosen Pennylane as the central software of their accounting and financial management.
You are therefore at the heart of the 360-degree customer experience and make clients and their accountants benefit from the full power of Pennylane in the service of their growth.
How Will You Contribute To The Project?
As a member of the Application and Technical Support team, you are the central relay point between our clients' leaders, their internal accountants and the support team. You are in daily contact with users and seek to understand the problems they encounter.
After investigation, your goal is to provide a response or solution to your counterpart, or when necessary, escalate the problem to the technical teams.
What Will Be Your Daily Missions?
First 3 months:
4 to 6 months:
And then...
Profile Sought
- Several years of experience in a "neo-bank", online bank or traditional bank.
- Excellent understanding of the banking system.
- Previous experience in B2B support required.
- Comfortable with daily phone exchanges with clients.
- Direct work with the leader is a plus (internal consulting, for example).
- Available for rotating hours adapted to client needs.
- An interest in technology is a plus with knowledge of current Fintech market products.
Remote position with 2 days of travel to Paris per month within our offices (expenses covered).
Recruitment Process
- Video interview with Simon Peraldo - Senior Recruiter (30 min)
- Video interview with Vincent Lambert - Team Manager (1h)
- Final video exchange with Johan Chrzanosvski - Head of Customer Care, and Maxime Leclercq - Head of Financial Services (45 min)
What We Can Offer You:
A mutual insurance among the best on the market (Alan Blue and Alan Mind)
Restaurant vouchers (Swile Card)
Between 6 and 12 additional days of RTT to the 5 weeks of paid leave
The opportunity to perfect your English with Busuu
A dedicated budget each month for all our Pennylaners, promoting work from home or coworking spaces
Easy access to our offices, located a few minutes from Saint Lazare in the heart of Paris
A BSPCE envelope
Access to 8000 gyms throughout France and more than 300 wellness activities via our partner Gymlib
A Mac
We practice many sports together and are keen to come together regularly around company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) or our annual company seminar, which promotes great moments of cohesion for all.
To Thrive At Pennylane, You Will Need:
- Speak English (the level is evaluated and appreciated according to the department you apply to)
- Enjoy working in a constantly changing environment
- Make collaboration a priority within your team or with other stakeholders
- Have enough perspective to prioritize actions with a strong business impact in your daily activity.
We know that some people are less likely to apply if they do not feel they meet all the criteria.
If you are hesitating, we encourage you to apply anyway: who knows, it could be the start of a significant and lasting collaboration!
Important information for candidates
Attempts of recruitment scams are on the rise. We invite you to remain vigilant during your exchanges.
Applications only via our official channels: apply exclusively through our offers published on our official channels (career site, official partner pages).
Always check the sender's email address: our communications are sent from professional addresses with the domain @pennylane.com or @pennylane-partners.com.
We will never ask you for payment or financial information (bank details, payment for an interview, purchase of equipment, etc.) as part of the recruitment process.
If such a request is made to you, it is a fraud. We invite you not to respond and to report it immediately.
Encouraging diversity, equity, and inclusion in all its forms, Pennylane offers an inclusive, caring, and fulfilling work environment, in our offices and remotely. We are committed to providing the same opportunities to all our candidates, regardless of their social and ethnic backgrounds, genders, religions, sexual orientations, or disabilities.
Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more Personal Data
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten.
Are you looking for a stimulating professional environment based on autonomy and trust?
Pennylane offers you the opportunity to grow within a company in full growth.
Here, your expertise will directly help entrepreneurs regain control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.
Our Vision
Our ambition is to become the preferred financial management software for European SMEs.
We help entrepreneurs get rid of time-consuming tasks related to accounting and finance, while giving them access to key financial information to help them make the best decisions for their business.
About Pennylane
Pennylane is one of the fastest growing FinTechs in France, and soon to address the European market.
In 5 years of existence, we have:
Why Is This Role So Important With Us?
As a Specialist Support Financial Services, you position yourself as a business and platform expert.
You are the preferred contact for our client base that has chosen Pennylane as the central software of their accounting and financial management.
You are therefore at the heart of the 360-degree customer experience and make clients and their accountants benefit from the full power of Pennylane in the service of their growth.
How Will You Contribute To The Project?
As a member of the Application and Technical Support team, you are the central relay point between our clients' leaders, their internal accountants and the support team. You are in daily contact with users and seek to understand the problems they encounter.
After investigation, your goal is to provide a response or solution to your counterpart, or when necessary, escalate the problem to the technical teams.
What Will Be Your Daily Missions?
First 3 months:
4 to 6 months:
And then...
Profile Sought
- Several years of experience in a "neo-bank", online bank or traditional bank.
- Excellent understanding of the banking system.
- Previous experience in B2B support required.
- Comfortable with daily phone exchanges with clients.
- Direct work with the leader is a plus (internal consulting, for example).
- Available for rotating hours adapted to client needs.
- An interest in technology is a plus with knowledge of current Fintech market products.
Remote position with 2 days of travel to Paris per month within our offices (expenses covered).
Recruitment Process
- Video interview with Simon Peraldo - Senior Recruiter (30 min)
- Video interview with Vincent Lambert - Team Manager (1h)
- Final video exchange with Johan Chrzanosvski - Head of Customer Care, and Maxime Leclercq - Head of Financial Services (45 min)
What We Can Offer You:
A mutual insurance among the best on the market (Alan Blue and Alan Mind)
Restaurant vouchers (Swile Card)
Between 6 and 12 additional days of RTT to the 5 weeks of paid leave
The opportunity to perfect your English with Busuu
A dedicated budget each month for all our Pennylaners, promoting work from home or coworking spaces
Easy access to our offices, located a few minutes from Saint Lazare in the heart of Paris
A BSPCE envelope
Access to 8000 gyms throughout France and more than 300 wellness activities via our partner Gymlib
A Mac
We practice many sports together and are keen to come together regularly around company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) or our annual company seminar, which promotes great moments of cohesion for all.
To Thrive At Pennylane, You Will Need:
- Speak English (the level is evaluated and appreciated according to the department you apply to)
- Enjoy working in a constantly changing environment
- Make collaboration a priority within your team or with other stakeholders
- Have enough perspective to prioritize actions with a strong business impact in your daily activity.
We know that some people are less likely to apply if they do not feel they meet all the criteria.
If you are hesitating, we encourage you to apply anyway: who knows, it could be the start of a significant and lasting collaboration!
Important information for candidates
Attempts of recruitment scams are on the rise. We invite you to remain vigilant during your exchanges.
Applications only via our official channels: apply exclusively through our offers published on our official channels (career site, official partner pages).
Always check the sender's email address: our communications are sent from professional addresses with the domain @pennylane.com or @pennylane-partners.com.
We will never ask you for payment or financial information (bank details, payment for an interview, purchase of equipment, etc.) as part of the recruitment process.
If such a request is made to you, it is a fraud. We invite you not to respond and to report it immediately.
Encouraging diversity, equity, and inclusion in all its forms, Pennylane offers an inclusive, caring, and fulfilling work environment, in our offices and remotely. We are committed to providing the same opportunities to all our candidates, regardless of their social and ethnic backgrounds, genders, religions, sexual orientations, or disabilities.
Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more Personal Data
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten.
