Business Services & Consulting • all cities, RI 40
Service Engineer (40)
all cities, RI 40On-sitePosted 1 day ago
Business Services & Consulting
About the Role
Job Title
Service Engineer
Our Belief
At SOLPLANET, we are driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers and end users. That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly.
Who We Are
Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions.AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China.With 18 GW of annual production volumes (2023), AISWEI is one of the largest manufacturers of solar string inverters world-wide.
AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider.Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day.
How You´ll Help Us
As a Service Engineer:
Provide technical troubleshooting support to installers and other customers via phone or digital channels
Provide commissioning support (remote or on-site)
Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
Support the qualification, onboarding and management of new service partners
Accurately document all relevant case information using CRM software
Deliver training sessions to customers or internal colleagues
Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process
Job Title
Service Engineer
Our Belief
At SOLPLANET, we are driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers and end users. That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly.
Who We Are
Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions.AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China.With 18 GW of annual production volumes (2023), AISWEI is one of the largest manufacturers of solar string inverters world-wide.
AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider.Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day.
How You´ll Help Us
As a Service Engineer:
Provide technical troubleshooting support to installers and other customers via phone or digital channels
Provide commissioning support (remote or on-site)
Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
Support the qualification, onboarding and management of new service partners
Accurately document all relevant case information using CRM software
Deliver training sessions to customers or internal colleagues
Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process
What You'll Do
Provide technical troubleshooting support to installers and other customers via phone or digital channels
Provide commissioning support (remote or on-site)
Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
Support the qualification, onboarding and management of new service partners
Accurately document all relevant case information using CRM software
