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Overview

Company
The EMAC Group
Location
all cities, FL 10
Employment type
On-site
  • Product Owner - Finance Record to Report (10)
  • Special Assets Officer (10)
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  • Sr Investment Accountant (10)
  • Principal (10)
  • AI Process Engineer (10)
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T
The EMAC GroupVerified Employer

Business Services & Consulting • all cities, FL 10

Director of Sales & Coaching - Outbound (10)

all cities, FL 10On-sitePosted 2 hours ago
Business Services & Consulting

About the Role

B2B Outbound Call Center Sales Director

The EMAC Group (EMAC) is offering an exciting new opportunity for a qualified Outbound Sales Director to join our growing organization. We are a national executive search and recruitment training provider, servicing direct mortgage lenders, banks and independent mortgage bankers.

The ideal candidate manages a high volume of warm leads by leveraging advanced phone qualification skills and customer service. In this role, the call center team invites targeted mortgage industry professionals to upcoming training events. Providing our recruiting team with qualified candidates to cultivate through the recruiting cycle to achieve our specific recruiting goals.

Under the supervision of the Managing Director, the Director of Sales & Coaching is responsible for the effective workflow of up to 10 Business Development Agents (BDA). The Director of Sales & Coaching works with BDAs to ensure procedures and tasks are completed to EMAC's standards with a specific focus on increasing and optimizing lead sales and coaching opportunities, with an emphasis on efficiency while working with new clientele.

The Director of Sales & Coaching is also responsible for performance tracking and monitoring, agent productivity reporting, coaching and training, and many other key aspects of the organization. This is an exciting opportunity in a fast-paced, high-volume work environment!

Requirements:

  • Minimum of 3 - 5 years supervisory experience in a call center environment
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Proven track record of supervising in a fast-paced call center environment
  • Proven familiarity and understanding of KPI's and performance metrics
  • Proficiency with Database management required

EMAC offers the full scope of benefits: A competitive compensation and bonus package Medical, Dental, Vision, and company matched 401K. This is a Full-Time position, Monday through Friday, no weekends! Our hours of operation are from 9:00 a.m. to 6:00 p.m.

We are a rapidly growing organization whose values resonate in our work environment: Respect, Integrity, Value, and Opportunity. If you are looking to join a meaningful company with rewarding benefits and excellent culture – please apply today!

To be considered, please submit a resume and cover letter.

B2B Outbound Call Center Sales Director

The EMAC Group (EMAC) is offering an exciting new opportunity for a qualified Outbound Sales Director to join our growing organization. We are a national executive search and recruitment training provider, servicing direct mortgage lenders, banks and independent mortgage bankers.

The ideal candidate manages a high volume of warm leads by leveraging advanced phone qualification skills and customer service. In this role, the call center team invites targeted mortgage industry professionals to upcoming training events. Providing our recruiting team with qualified candidates to cultivate through the recruiting cycle to achieve our specific recruiting goals.

Under the supervision of the Managing Director, the Director of Sales & Coaching is responsible for the effective workflow of up to 10 Business Development Agents (BDA). The Director of Sales & Coaching works with BDAs to ensure procedures and tasks are completed to EMAC's standards with a specific focus on increasing and optimizing lead sales and coaching opportunities, with an emphasis on efficiency while working with new clientele.

The Director of Sales & Coaching is also responsible for performance tracking and monitoring, agent productivity reporting, coaching and training, and many other key aspects of the organization. This is an exciting opportunity in a fast-paced, high-volume work environment!

Requirements:

  • Minimum of 3 - 5 years supervisory experience in a call center environment
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Proven track record of supervising in a fast-paced call center environment
  • Proven familiarity and understanding of KPI's and performance metrics
  • Proficiency with Database management required

EMAC offers the full scope of benefits: A competitive compensation and bonus package Medical, Dental, Vision, and company matched 401K. This is a Full-Time position, Monday through Friday, no weekends! Our hours of operation are from 9:00 a.m. to 6:00 p.m.

We are a rapidly growing organization whose values resonate in our work environment: Respect, Integrity, Value, and Opportunity. If you are looking to join a meaningful company with rewarding benefits and excellent culture – please apply today!

To be considered, please submit a resume and cover letter.

What You'll Do

Minimum of 3 - 5 years supervisory experience in a call center environment
Knowledge of performance evaluation and customer service metrics
Proficient in MS Office and call center equipment/software programs
Proven track record of supervising in a fast-paced call center environment
Proven familiarity and understanding of KPI's and performance metrics
Proficiency with Database management required

Skills & Technologies

Business Services & Consulting

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The EMAC Group
Business Services & Consulting
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