Customer Service Representative
It's fun to work in a company where people truly believe in what they are doing!
Neogen Corporation is seeking a Customer Service Representative to join our team and provide knowledgeable, responsive support to customers across a broad range of order, product, and account needs. In this role, you will go beyond traditional customer service by building ongoing customer relationships, supporting sales initiatives, and collaborating with internal teams to resolve issues efficiently. This position is ideal for a self-motivated professional with strong communication skills, sound judgment, and a commitment to delivering excellent service.
Key Responsibilities
- Manage inbound customer inquiries and initiate outbound calls related to order status, order entry issues, shipment tracking, and account support.
- Enter and process customer orders through CRM and Solomon systems, including orders received by phone, email, and fax.
- Process customer payments, confirm orders, retrieve invoices, and assist with purchase order discrepancies in collaboration with Accounts Receivable.
- Document customer complaints in the appropriate system and coordinate with internal teams on merchandise, equipment, loaner, inventory, and shipping matters.
- Support sales representatives with quotes, order creation, sales campaigns, and appropriate upselling based on product knowledge and customer needs.
- Assist with customer eCommerce account setup, departmental cross-training, special projects, and updates to training materials and procedures.
Job Requirements
- Prior customer service experience, preferably in a business-to-business, order management, distribution, manufacturing, or similar environment.
- Strong verbal and written communication skills, with the ability to build rapport with customers and internal partners.
- Demonstrated ability to multitask, prioritize competing responsibilities, and respond with urgency in a fast-paced setting.
- Comfort using CRM, order entry, payment processing, and customer management systems; willingness to learn Neogen's internal processes and tools.
- Strong attention to detail when entering orders, processing payments, maintaining records, and resolving customer issues.
- Availability to work Monday through Friday during Pacific or Mountain Time business hours, generally 8:00 AM to 5:00 PM, with flexibility to support team collaboration and meeting schedules.
What We Offer
- Comprehensive training on Neogen products, internal processes, and systems.
- Opportunities to expand product knowledge, support customer success, and contribute to sales and service initiatives.
- A collaborative role that works closely with Sales, Accounts Receivable, Shipping, Buyers, Planners, and Customer Service colleagues.
- A standard benefits package.
- The opportunity to join a company where employees are committed to the work they do and the customers they serve.
If you are a customer-focused professional who enjoys solving problems, building strong relationships, and contributing to a collaborative team environment, we'd love to hear from you. Join our team at Neogen Corporation and help deliver exceptional service to our customers.
Come Be Part Of A Mission That Matters!
From inside the farm gate to our dinner plates, Neogen protects the world's food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.
Customer Service Representative
It's fun to work in a company where people truly believe in what they are doing!
Neogen Corporation is seeking a Customer Service Representative to join our team and provide knowledgeable, responsive support to customers across a broad range of order, product, and account needs. In this role, you will go beyond traditional customer service by building ongoing customer relationships, supporting sales initiatives, and collaborating with internal teams to resolve issues efficiently. This position is ideal for a self-motivated professional with strong communication skills, sound judgment, and a commitment to delivering excellent service.
Key Responsibilities
- Manage inbound customer inquiries and initiate outbound calls related to order status, order entry issues, shipment tracking, and account support.
- Enter and process customer orders through CRM and Solomon systems, including orders received by phone, email, and fax.
- Process customer payments, confirm orders, retrieve invoices, and assist with purchase order discrepancies in collaboration with Accounts Receivable.
- Document customer complaints in the appropriate system and coordinate with internal teams on merchandise, equipment, loaner, inventory, and shipping matters.
- Support sales representatives with quotes, order creation, sales campaigns, and appropriate upselling based on product knowledge and customer needs.
- Assist with customer eCommerce account setup, departmental cross-training, special projects, and updates to training materials and procedures.
Job Requirements
- Prior customer service experience, preferably in a business-to-business, order management, distribution, manufacturing, or similar environment.
- Strong verbal and written communication skills, with the ability to build rapport with customers and internal partners.
- Demonstrated ability to multitask, prioritize competing responsibilities, and respond with urgency in a fast-paced setting.
- Comfort using CRM, order entry, payment processing, and customer management systems; willingness to learn Neogen's internal processes and tools.
- Strong attention to detail when entering orders, processing payments, maintaining records, and resolving customer issues.
- Availability to work Monday through Friday during Pacific or Mountain Time business hours, generally 8:00 AM to 5:00 PM, with flexibility to support team collaboration and meeting schedules.
What We Offer
- Comprehensive training on Neogen products, internal processes, and systems.
- Opportunities to expand product knowledge, support customer success, and contribute to sales and service initiatives.
- A collaborative role that works closely with Sales, Accounts Receivable, Shipping, Buyers, Planners, and Customer Service colleagues.
- A standard benefits package.
- The opportunity to join a company where employees are committed to the work they do and the customers they serve.
If you are a customer-focused professional who enjoys solving problems, building strong relationships, and contributing to a collaborative team environment, we'd love to hear from you. Join our team at Neogen Corporation and help deliver exceptional service to our customers.
Come Be Part Of A Mission That Matters!
From inside the farm gate to our dinner plates, Neogen protects the world's food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.
