This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Service Director based in the United States. This senior leadership role is responsible for driving service excellence and commercial performance across a large U.S. region within a global healthcare organization.
It focuses on leading field service teams to ensure high system uptime, strong customer satisfaction, and operational efficiency across clinical laboratory environments.
The role plays a critical part in supporting the successful installation, implementation, and ongoing performance of advanced diagnostic solutions at customer sites.
You will lead cross-functional technical teams, ensuring consistency in service delivery, compliance, and process standardization across the region.
The position combines strategic leadership, customer engagement at executive level, and hands-on operational oversight of service execution.
It is a high-impact role where service quality directly influences customer retention, renewal rates, and business growth.
The environment is fast-paced, highly technical, and customer-centric, with a strong emphasis on innovation and healthcare outcomes.
Accountabilities:- Lead and develop regional field service teams to ensure efficient execution of service strategies, strong performance metrics, and alignment with organizational goals.
- Oversee implementation and installation of diagnostic solutions at customer sites, ensuring smooth deployment and optimal system performance.
- Drive improvements in first-time fix rates, uptime, and cost efficiency by leveraging predictive service tools, data insights, and process optimization.
- Manage Technical Application Specialist teams to support assay correlation, method validation, and laboratory integration activities.
- Develop and execute regional service strategies, including budgeting, resource planning, and operational execution aligned with business objectives.
- Engage with key customers, including executive-level stakeholders, to strengthen relationships, ensure satisfaction, and drive long-term retention.
- Ensure compliance with regulatory, quality, and internal standards while delivering a differentiated and high-quality customer experience.
- Identify market and operational trends and implement proactive service improvements to enhance performance and profitability.
Requirements: - Bachelor's degree in engineering, biological sciences, medical technology, or a related technical field; equivalent industry experience considered.
- Strong experience in clinical diagnostics, IVD technologies, or laboratory/clinical engineering environments.
- Proven leadership experience managing field service organizations and/or people leaders in a technical or healthcare setting.
- Demonstrated ability to lead cross-functional teams and manage large-scale operational service delivery across a geographic region.
- Strong customer-facing experience, including ability to engage and influence senior executives and clinical stakeholders.
- Solid understanding of service operations, uptime management, cost optimization, and performance metrics.
- Strong analytical and problem-solving skills with the ability to drive continuous improvement initiatives.
- Excellent communication and leadership skills, with the ability to inspire teams and drive accountability.
- Willingness to travel extensively (up to 75%) across the assigned region.
Benefits: - Competitive base salary range of approximately $149,300 - $298,700 USD, depending on experience and location.
- Comprehensive health coverage, including medical, dental, and vision insurance with strong employer support.
- Retirement savings plan with generous employer contributions.
- Career development opportunities within a global healthcare organization operating in more than 160 countries.
- Inclusive and diverse workplace culture recognized globally for excellence and employee satisfaction.
- Flexible work arrangements with a remote-based structure and significant field engagement.
- Paid time off and well-being programs supporting work-life balance.
- Opportunity to lead high-impact service operations that directly improve patient care and diagnostic outcomes.
How Jobgether works: We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Service Director based in the United States. This senior leadership role is responsible for driving service excellence and commercial performance across a large U.S. region within a global healthcare organization.
It focuses on leading field service teams to ensure high system uptime, strong customer satisfaction, and operational efficiency across clinical laboratory environments.
The role plays a critical part in supporting the successful installation, implementation, and ongoing performance of advanced diagnostic solutions at customer sites.
You will lead cross-functional technical teams, ensuring consistency in service delivery, compliance, and process standardization across the region.
The position combines strategic leadership, customer engagement at executive level, and hands-on operational oversight of service execution.
It is a high-impact role where service quality directly influences customer retention, renewal rates, and business growth.
The environment is fast-paced, highly technical, and customer-centric, with a strong emphasis on innovation and healthcare outcomes.
Accountabilities:- Lead and develop regional field service teams to ensure efficient execution of service strategies, strong performance metrics, and alignment with organizational goals.
- Oversee implementation and installation of diagnostic solutions at customer sites, ensuring smooth deployment and optimal system performance.
- Drive improvements in first-time fix rates, uptime, and cost efficiency by leveraging predictive service tools, data insights, and process optimization.
- Manage Technical Application Specialist teams to support assay correlation, method validation, and laboratory integration activities.
- Develop and execute regional service strategies, including budgeting, resource planning, and operational execution aligned with business objectives.
- Engage with key customers, including executive-level stakeholders, to strengthen relationships, ensure satisfaction, and drive long-term retention.
- Ensure compliance with regulatory, quality, and internal standards while delivering a differentiated and high-quality customer experience.
- Identify market and operational trends and implement proactive service improvements to enhance performance and profitability.
Requirements: - Bachelor's degree in engineering, biological sciences, medical technology, or a related technical field; equivalent industry experience considered.
- Strong experience in clinical diagnostics, IVD technologies, or laboratory/clinical engineering environments.
- Proven leadership experience managing field service organizations and/or people leaders in a technical or healthcare setting.
- Demonstrated ability to lead cross-functional teams and manage large-scale operational service delivery across a geographic region.
- Strong customer-facing experience, including ability to engage and influence senior executives and clinical stakeholders.
- Solid understanding of service operations, uptime management, cost optimization, and performance metrics.
- Strong analytical and problem-solving skills with the ability to drive continuous improvement initiatives.
- Excellent communication and leadership skills, with the ability to inspire teams and drive accountability.
- Willingness to travel extensively (up to 75%) across the assigned region.
Benefits: - Competitive base salary range of approximately $149,300 - $298,700 USD, depending on experience and location.
- Comprehensive health coverage, including medical, dental, and vision insurance with strong employer support.
- Retirement savings plan with generous employer contributions.
- Career development opportunities within a global healthcare organization operating in more than 160 countries.
- Inclusive and diverse workplace culture recognized globally for excellence and employee satisfaction.
- Flexible work arrangements with a remote-based structure and significant field engagement.
- Paid time off and well-being programs supporting work-life balance.
- Opportunity to lead high-impact service operations that directly improve patient care and diagnostic outcomes.
How Jobgether works: We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
