Senior eCommerce Merchandiser (20)

Senior eCommerce Merchandiser

The Senior eCommerce Merchandiser is responsible for executing and optimizing our merchandising strategy across our full product assortment for all Show micro-sites. This role is responsible for driving revenue growth, enhancing the digital customer experience, and maximizing conversion through effective product presentation, promotions, and on-site merchandising tactics. Being data-driven and customer focused, including both Show Organizers and Exhibitors, will be key for success in this role.

• Execute eCommerce merchandising strategies to drive sales, conversion, and increase average order value
• Manage product categorization across the site
• Optimize site navigation, search, and product discovery to improve user experience
• Analyze performance metrics (e.g., conversion rate, bounce rate, AOV) and translate insights into actionable improvements
• Plan and execute promotional campaigns for select Shows
• Collaborate with Marketing, Product and CSM teams to align messaging and visual merchandising
• Execute product placement, cross-selling, upselling, and personalization strategies
• Partner with the Web Content Supervisor to ensure accuracy and consistency of product data, pricing, and visibility
• Conduct A/B testing to optimize layouts, product pages, and merchandising tactics
• Partner with internal departments including Web Content, Client Services, IT, Marketing, and Operations to improve communication, address operational challenges, and enhance service efficiency
• Develop and execute strategies to manage complex exhibitor concerns and ensure client satisfaction
• Enforce adherence to brand and legal guidelines to maintain consistency and uphold GES' visual identity across all digital outputs
• Stay current on eCommerce trends, tools, and best practices
• This role doesn't currently include direct reports but may expand to include oversight and mentorship of a future eCommerce Coordinator. Key responsibilities include: managing daily tasks and performance, conduct regular 1:1 meetings

Qualifications:

• 3-5 years of experience in eCommerce merchandising or digital retail
• Strong analytical skills with experience using tools like Google Analytics, Adobe Analytics, or similar
• Experience with eCommerce platforms (e.g., Big Commerce, Shopify, Salesforce Commerce Cloud, or Magento; Big Commerce preferred)
• Proven ability to drive revenue growth through merchandising strategies
• Strong understanding of UX/UI principles and customer journey optimization
• Excellent cross-functional collaboration and communication skills
• Detail-oriented with strong organizational and project management abilities
• Required to be at computer to do work which includes long periods of sitting

Preferred Qualifications:

• Bachelor's degree in Merchandising, Business or related field
• Experience with personalization tools and merchandising automation platforms
• Familiarity with SEO and on-site search optimization

Key Competencies:

• Strategic thinking
• Data-driven decision making
• Customer-centric mindset
• Results-oriented
• Adaptability in a fast-paced environment

Work Environment:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.