Health Educator
The Health Educator is responsible for responding to inbound and outbound inquiries/calls for Precision Care Advantage, Condition Care (trained) and Case Management programs.
Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
*** Schedule: Monday- Friday 11:30AM-8:00PM***
How you will make an impact:
- Provides information to members eligible for disease management or medication alert programs. Makes outbound attempts to program members to provide health information according to program standards.
- Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
- Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
- Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
- Assists with increasing participants motivational level by addressing barriers and assessing needs. Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
- Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs. May coordinate with others in the multi-disciplinary clinical team. May serve as mentor for orientation and training of new staff.
Minimum Requirements:
Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care, health education, exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
Job Level: Non-Management Non-Exempt
Workshift: 2nd Shift (United States of America)
Job Family: MED > Healthcare Role (Non-Licensed)
Health Educator
The Health Educator is responsible for responding to inbound and outbound inquiries/calls for Precision Care Advantage, Condition Care (trained) and Case Management programs.
Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
*** Schedule: Monday- Friday 11:30AM-8:00PM***
How you will make an impact:
- Provides information to members eligible for disease management or medication alert programs. Makes outbound attempts to program members to provide health information according to program standards.
- Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
- Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
- Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
- Assists with increasing participants motivational level by addressing barriers and assessing needs. Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
- Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs. May coordinate with others in the multi-disciplinary clinical team. May serve as mentor for orientation and training of new staff.
Minimum Requirements:
Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care, health education, exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
Job Level: Non-Management Non-Exempt
Workshift: 2nd Shift (United States of America)
Job Family: MED > Healthcare Role (Non-Licensed)
