About Joveo

Joveo was founded in 2017 by a group of visionary entrepreneurs and passionate problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. From click to hire, the team is building a world-class company focused on instant insights at every step of the job seeker journey. Everyday, our AI-powered job advertising platform dynamically manages and optimizes sourcing and applications for 20M+ job postings.

About the job

As aCustomer Success Directoryou will

• Provide active coaching, development, and feedback to CSMs utilizing hard metrics derived from dashboards, reports, live calls and onsite meeting environments
• Manage the team to a key set of activities and indicators across the customer lifecycle
• Deliver value and influence account growth by partnering with CSM and Sales leadership; including building optimization and value realization programs
• Act as key point of escalation for your team and executive presence in Business Reviews or other customer facing meetings as needed
• Identify and act quickly to resolve red flags that may put accounts at risk
• Field customer escalations as well as supporting EBRs for your team to discuss roadmap, value realization and overall account health
• Forecast the risk and retention of your team's business and deliver results against monthly, quarterly, and annual objectives
• Partner with internal resources, acting as customer advocate
• Partner with CX Program to create and execute processes and programs to improve customer engagement and adoption, and mitigate customer risk

About you

You'll be a great fit if you have

• Experience in a customer-facing post-sales role, ideally providing professional services or customer success functions in a technology field such as SaaS
• A proven track record of managing customer engagements across multiple stakeholders
• Demonstrated ability to understand technical concepts/solutions, customer use cases and guide strategy to deliver positive results for customers
• Self-starter mentality who thrives under ambiguity in an extremely fast-paced, deadline-oriented start-up environment
• Excellent verbal and written communication skills
• Creative mindset and are resourceful, detail-oriented, and highly organized
• A B.S./M.S. degree in a related field
• Experience managing a team of direct reports
• Recruitment Advertising, Recruitment platform solutions, Marketing automation or other applicable talent experience (preferred)
• Google Adwords experience (preferred)

Competitive benefits

We're an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We've also got a passionate and supportive work environment and strive to keep our employees healthy, happy and productive.