About Joveo

Joveo was founded in 2017 by a group of visionary entrepreneurs and passionate problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing.From click to hire, the team is building a world-class company focused on instant insights at every step of the job seeker journey. Everyday our AI-powered job advertising platform dynamically manages and optimizes sourcing and applications for 20M+ job postings.

About the job

As aCustomer Success Manager(based in the U.S.) you will:

• Own the post-Sales Customer Relationship; onboard customers and build strong, trusted advisor relationships with key customer contacts to deliver an exceptional Joveo experience
• Manage multiple client relationships with a focus on the quality of relationships, adoption, retention and satisfaction
• Project Manage customer implementation projects and go-to-market initiatives
• Work closely with Joveo Product, Sales, and Professional Services teams to quickly onboard customers, manage projects, and surface risks before they become real problems
• Drive continued product engagement, including contract renewal and up-sell opportunities through trusted advisor relationships
• Proactively identify and lead team process improvements
• Strategically incorporate customer feedback into the Joveo platform by collaborating with the Product Management team
• Translate and document customer-facing material as needed to achieve business objectives

About you

You'll be a great fit if you have:

• Experience in a customer-facing post-sales role, ideally providing professional services or customer success functions in a technology field such as SaaS
• A proven track record of managing customer engagements across multiple stakeholders
• Demonstrated ability to understand technical concepts/solutions, customer use cases and guide strategy to deliver positive results for customers
• Self-starter mentality who thrives under ambiguity in an extremely fast-paced, deadline-oriented start-up environment
• Excellent verbal and written communication skills
• Creative mind and are resourceful, detail-oriented, and highly organized
• A B.S./M.S. degree in a related field
• Recruitment Advertising, Recruitment platform solutions, Marketing automation or other applicable talent experience (preferred)
• Google Adwords experience (preferred)

Competitive benefits

We're an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We've also got a passionate and supportive work environment and strive to keep our employees healthy, happy and productive.