Work Type: Full time, onsite, contract to hire Compensation: $20-22/hr Responsibilities - Serve as the primary point of contact for assigned customer accounts, managing the entire order lifecycle from purchase order receipt through delivery and fulfillment.
- Process and validate sales orders in NetSuite, ensuring accurate pricing, product details, and customer-specific requirements.
- Prioritize and manage orders based on urgency, order type, and delivery timelines.
- Coordinate procurement activities for non-stock, drop ship, and swing load orders, including supplier communication and lead time tracking.
- Source, negotiate, and secure freight carriers across various transportation modes, while managing shipment bookings and freight-related documentation.
- Prepare, review, and maintain shipping, compliance, and customer documentation, including bills of lading, packing lists, certificates, hazmat paperwork, and export documents.
- Monitor shipments and order statuses, providing proactive customer updates and resolving delivery issues before customer impact occurs.
- Ensure compliance with DOT, EPA, hazardous materials, and international shipping regulations.
- Track and manage order fulfillment, carrier performance, freight invoices, and logistics costs.
- Investigate and resolve customer complaints, freight claims, RMAs, and corrective action requests.
- Maintain accurate records, customer account SOPs, and performance metrics within NetSuite.
- Participate in daily operational meetings, communicate order risks, and contribute to continuous improvement initiatives.
Qualifications - 2+ years of experience in customer service, logistics, supply chain, transportation, or order management.
- Knowledge of freight transportation modes including LTL, FTL, bulk, tank, drayage, ocean, or international shipping.
- Working knowledge of DOT hazardous materials regulations (49 CFR) and shipping compliance requirements.
- Strong experience managing multiple orders, priorities, and deadlines in a fast-paced environment.
- Excellent customer service, communication, problem-solving, and relationship management skills.
- Ability to negotiate carrier rates and resolve logistics challenges under time-sensitive conditions.
- Strong attention to detail with experience handling shipping, compliance, and regulatory documentation.
- Proficiency with ERP, transportation management, or logistics systems; NetSuite and FreightPOP experience preferred.
- Experience in chemical distribution, regulated goods, or similar industries preferred.
- Knowledge of NACD Responsible Distribution standards is a plus.
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred.
- Continuous improvement mindset with the ability to identify process improvements and drive operational excellence.
Pay Details: $20.00 to $22.00 per hour
Search managed by: Haley Bosco
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
