Business Services & Consulting • Hunt Valley, MD 21065
The Director, Operational Support Center (OSC) will lead Sinclair's 24x7x365 monitoring and first-line support functions across Broadcast Operations Support and Network Operations. This role will be responsible for the existing Media Technology Operations Support (MTOS) and Network Operations Center (NOC) analyst teams to bring them into a unified operational model that provides end-to-end visibility and ownership of critical business services.
The OSC serves as the central operational authority responsible for monitoring, incident management, service restoration, communications, escalation coordination, and first-line operational support across Sinclair's broadcast, media technology, network, infrastructure, virtualization, cloud, and server environments. The Director will be responsible for ensuring that operations function well every day: staffing the shifts, setting expectations, improving handoffs, strengthening escalation practices, developing metrics, reporting on operations, and making sure the teams are focused on the right outcomes.
This is primarily an operations leadership role. The right candidate does not need to be a broadcast engineer or network engineer, but they should be comfortable getting close to the technology, learning the monitoring tools, and understanding enough of the environment to ask good questions and make sound operational decisions.
The role reports to the Sr. Director of Infrastructure Solutions and is based in Hunt Valley, Maryland.
Success in this role will be measured by the reliability and consistency of the OSC, including:
The successful candidate will be accountable, agile, outcome-focused, and steady under pressure. They should be able to build trust across teams, listen well, and still hold a high bar for monitoring, escalation, communications, and follow-through.
This leader will need to work across broadcast, media technology, infrastructure, and networking domains. They should be comfortable with challenging process gaps or unclear ownership when needed but must do it in a way that strengthens partnership rather than creating friction.
Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.
The base salary compensation range for this role is $140,000 to $160,000. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.
Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.
About Sinclair:
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at www.sbgi.net.
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
The Director, Operational Support Center (OSC) will lead Sinclair's 24x7x365 monitoring and first-line support functions across Broadcast Operations Support and Network Operations. This role will be responsible for the existing Media Technology Operations Support (MTOS) and Network Operations Center (NOC) analyst teams to bring them into a unified operational model that provides end-to-end visibility and ownership of critical business services.
The OSC serves as the central operational authority responsible for monitoring, incident management, service restoration, communications, escalation coordination, and first-line operational support across Sinclair's broadcast, media technology, network, infrastructure, virtualization, cloud, and server environments. The Director will be responsible for ensuring that operations function well every day: staffing the shifts, setting expectations, improving handoffs, strengthening escalation practices, developing metrics, reporting on operations, and making sure the teams are focused on the right outcomes.
This is primarily an operations leadership role. The right candidate does not need to be a broadcast engineer or network engineer, but they should be comfortable getting close to the technology, learning the monitoring tools, and understanding enough of the environment to ask good questions and make sound operational decisions.
The role reports to the Sr. Director of Infrastructure Solutions and is based in Hunt Valley, Maryland.
Success in this role will be measured by the reliability and consistency of the OSC, including:
The successful candidate will be accountable, agile, outcome-focused, and steady under pressure. They should be able to build trust across teams, listen well, and still hold a high bar for monitoring, escalation, communications, and follow-through.
This leader will need to work across broadcast, media technology, infrastructure, and networking domains. They should be comfortable with challenging process gaps or unclear ownership when needed but must do it in a way that strengthens partnership rather than creating friction.
Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.
The base salary compensation range for this role is $140,000 to $160,000. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.
Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.
About Sinclair:
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at www.sbgi.net.
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
