Field Service Engineer
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate fortangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
This position reports to the Area Service Manager and is part of the Hardware Solutions team. The associate will be fully remote (based in NJ) to cover New Jersey and surrounding area.
What you'll do:
- Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
- Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
- Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Who you are:
- Education: Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field. Equivalent military training OR Associate's degree with 2+ years work experience.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel – list specifics 35% travel, overnight, within territory or locations
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
It would be a plus if you also possess previous experience in:
- Technical: Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide.
The annual salary range $65,000.00 - $70,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Field Service Engineer
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate fortangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
This position reports to the Area Service Manager and is part of the Hardware Solutions team. The associate will be fully remote (based in NJ) to cover New Jersey and surrounding area.
What you'll do:
- Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
- Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
- Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Who you are:
- Education: Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field. Equivalent military training OR Associate's degree with 2+ years work experience.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel – list specifics 35% travel, overnight, within territory or locations
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
It would be a plus if you also possess previous experience in:
- Technical: Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide.
The annual salary range $65,000.00 - $70,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
