Director, Account Management
Global enterprises work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was featured on the Forbes Accessibility 100 list in 2025, awarded Fast Company's Most Innovative Companies in Design, and has received accolades from global entities like the World Summit Awards and the UN-endorsed Zero Project.
This is a high-impact role focused on growing and deepening Fable's relationships within our existing customer base. As the Director, Account Management, your job is to identify, create, and close expansion opportunities across customers, affiliates, and business units—while positioning Fable as a long-term strategic partner.
This is not a passive account management role. It's a growth role.
You'll work with some of our most important customers—partnering closely with Customer Success, Sales, and Product—to uncover new opportunities, navigate complex organizations, and drive meaningful business outcomes. If you're successful, you'll become a trusted advisor across multiple stakeholders, owning expansion strategy and executing high-value, multi-threaded deals. You'll be selling into enterprise organizations—working with leaders across UX, Product, Digital, and Accessibility—helping them scale accessibility across teams, regions, and business lines.
Responsibilities
- Own and execute expansion and cross-sell strategy across existing accounts
- Identify and develop opportunities across new business units, affiliates, and geographies
- Run high-quality discovery conversations to uncover new use cases and growth opportunities
- Partner closely with Customer Success to align on progress, adoption, and expansion timing
- Build and maintain multi-threaded relationships across stakeholders and decision-makers
- Develop compelling value-based business cases tied to customer outcomes and ROI
- Navigate and lead complex, multi-stakeholder deal cycles for expansion opportunities
- Accurately forecast and manage a pipeline of expansion revenue
- Identify trends across accounts and bring insights back to Sales, Marketing, and Product teams
Director, Account Management
Global enterprises work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was featured on the Forbes Accessibility 100 list in 2025, awarded Fast Company's Most Innovative Companies in Design, and has received accolades from global entities like the World Summit Awards and the UN-endorsed Zero Project.
This is a high-impact role focused on growing and deepening Fable's relationships within our existing customer base. As the Director, Account Management, your job is to identify, create, and close expansion opportunities across customers, affiliates, and business units—while positioning Fable as a long-term strategic partner.
This is not a passive account management role. It's a growth role.
You'll work with some of our most important customers—partnering closely with Customer Success, Sales, and Product—to uncover new opportunities, navigate complex organizations, and drive meaningful business outcomes. If you're successful, you'll become a trusted advisor across multiple stakeholders, owning expansion strategy and executing high-value, multi-threaded deals. You'll be selling into enterprise organizations—working with leaders across UX, Product, Digital, and Accessibility—helping them scale accessibility across teams, regions, and business lines.
Responsibilities
- Own and execute expansion and cross-sell strategy across existing accounts
- Identify and develop opportunities across new business units, affiliates, and geographies
- Run high-quality discovery conversations to uncover new use cases and growth opportunities
- Partner closely with Customer Success to align on progress, adoption, and expansion timing
- Build and maintain multi-threaded relationships across stakeholders and decision-makers
- Develop compelling value-based business cases tied to customer outcomes and ROI
- Navigate and lead complex, multi-stakeholder deal cycles for expansion opportunities
- Accurately forecast and manage a pipeline of expansion revenue
- Identify trends across accounts and bring insights back to Sales, Marketing, and Product teams
