Customer Service Representative
Position Overview:
This position is responsible for providing excellent customer service to customers and in support of the CS Manager. The ideal candidate will be a proactive, result-driven individual with strong communication skills.
Essential Job Functions:
Responsible for all computer input required for the position.
Answer phone calls related to customer questions and resolve problems/complaints.
Take customer orders over the phone and write up orders and enter online.
Provide verbal or written quotations to customers.
Compile plant reports as needed.
Provide Certificates of Conformance to customers, as requested.
Must be familiar, and follow, all standard operating procedures and guidelines.
Knowledge of how and where to locate procedures and forms relevant to this position.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions.
Indoctrination and understanding of NRP's Quality Manual and specified requirements regarding job responsibilities.
On-the-job training and experience in customer service or related work experience.
Knowledge of products manufactured.
Strong literacy and comprehension skills.
Computer, telephone and customer service skills.
Excellent written and oral communication skills
Requirements:
Education:
High school diploma or GED.
Completion of company indoctrination.
Successful completion of safety training programs.
Understanding of the company's Quality System and processes.
