Engineering Excellence Services Director
Position: Engineering Excellence Services Director
Location: Remote
Company Overview: From start-ups to blue-chips, Saratech (saratech.com) helps companies engineer and manufacture complex products.Saratech is a leading engineeringSiemens software partner, but first and foremost an engineering services firm renowned for driving innovation across various industries.We specialize in developing cutting-edge solutions that transform the way products are designed, produced, and supported.Our PLM technologies help businesses streamline their operations, from concept to retirement, ensuring efficiency, quality, and sustainability.We have experience in helping companies with digital thread enablement through a complete digital twin.
Our team works with some of the best companies in multiple industries including aerospace, space launch, defense, automotive, and industrial sectors.
Job Description: We are seeking highly skilled and motivated Teamcenter Service Engineering Director to join our dynamic team.The ideal candidate will have a proven track record in PLM software presales and post-sales support, be personable and a natural helper with a customer service minded philosophy, thrive in a fast-paced and learning-intensive environment, get a rush from solving challenging problems that other people cannot, and deliver solutions graciously over the phone or in person.
Comfortable working autonomously, the candidate manages the team and creates a culture that makes recruiting others to the team easier.
Key Responsibilities:
- Manage the team by creating work plans and individual development plans for each team member with a weekly one on one meeting
- Recruit the best team members that fit in delivery but also in culture
- Review accounts with the sales team to identify targets and push for meetings to present to customers on the value of PLM
- Provide technical expertise and support for PLM products to enable and support the team with troubleshooting and resolving issues with PLM and network and software/hardware performance issues
- Provide higher-level technical support to extend our customers' abilities to apply Teamcenter solutions to meet design challenges
- Perform pre/post sales customer support
- Oversee the team to ensure high quality delivery on implementation, configuration, and customization of Teamcenter PLM software to meet business requirements
- Work closely with clients to analyze their current processes, identify areas for improvement, and integrate PLM solutions effectively
- Develop a foundational knowledge of the standards and regulatory requirements which affect the design and manufacture of products
- Contribute to future software releases by prioritizing known product defects and communicate customer feedback to Siemens product development teams
- Collaborate with cross-functional teams to ensure the successful deployment of PLM strategies
- Keep up to date with the latest industry trends, technologies, and best practices in PLM
- Contribute to the continuous enhancement of our PLM offerings based on customer feedback
- Deepen your knowledge of CAD/CAM/CAE/PLM solutions and market needs
Qualifications:
- Bachelor's or Master's degree in Engineering, Computer Science, or a related field
- Minimum of 10 years of experience with PLM tools such as Siemens Teamcenter, PTC Windchill, Dassault Systèmes ENOVIA/3DEXPERIENCE, or similar
- Minimum of 5 years of experience managing people
- Strong understanding of engineering processes and product development cycles
- Experience with CAD integration and data migration in a PLM context
- Proficient in one or more programming or scripting languages relevant to PLM customization
- Exceptional problem-solving abilities and analytical skills
- Excellent communication and interpersonal skills to effectively interact with clients and team members
- Project management experience is a plus
What We Offer:
- Competitive salary and benefits package
- Dynamic and inclusive work environment
- Opportunities for professional growth and career advancement
- Exposure to the latest technologies and innovative projects
- Flexible working arrangements to balance your work and personal life
- A supportive culture that values diversity, equity, and inclusion
Benefits:
- Insurance: All full-time regular employees (and dependents) are eligible to get medical, dental, vision coverage. Employees also can buy up on benefits like FSA, HSA, Life insurance, long and short-term disability.
- Retirement Plan: All employees can enroll in the company's 401k with company matching.
- Paid Time Off: All full-time regular exempt employees are eligible for our Discretionary Time Off vacation policy after 90 days from their start date, Discretionary Time Off plan is a non-accrual plan for employees. All full-time regular non-exempt employees are eligible for our Paid Time Off Plan policy after 90 days, Paid Time Off plan is an 3.33 hours accrual per pay period for employees.
- Paid Holidays: All full-time employees will receive 8 paid holidays per year. Full-time non-exempt employees receive an extra floater holiday per year.
- Paid Sick time: All full-time employees will receive 32 sick hours per year. Part time employees will receive 24 hours or minimum sick time required by the state.
Salary: Range 200-300K
Engineering Excellence Services Director
Position: Engineering Excellence Services Director
Location: Remote
Company Overview: From start-ups to blue-chips, Saratech (saratech.com) helps companies engineer and manufacture complex products.Saratech is a leading engineeringSiemens software partner, but first and foremost an engineering services firm renowned for driving innovation across various industries.We specialize in developing cutting-edge solutions that transform the way products are designed, produced, and supported.Our PLM technologies help businesses streamline their operations, from concept to retirement, ensuring efficiency, quality, and sustainability.We have experience in helping companies with digital thread enablement through a complete digital twin.
Our team works with some of the best companies in multiple industries including aerospace, space launch, defense, automotive, and industrial sectors.
Job Description: We are seeking highly skilled and motivated Teamcenter Service Engineering Director to join our dynamic team.The ideal candidate will have a proven track record in PLM software presales and post-sales support, be personable and a natural helper with a customer service minded philosophy, thrive in a fast-paced and learning-intensive environment, get a rush from solving challenging problems that other people cannot, and deliver solutions graciously over the phone or in person.
Comfortable working autonomously, the candidate manages the team and creates a culture that makes recruiting others to the team easier.
Key Responsibilities:
- Manage the team by creating work plans and individual development plans for each team member with a weekly one on one meeting
- Recruit the best team members that fit in delivery but also in culture
- Review accounts with the sales team to identify targets and push for meetings to present to customers on the value of PLM
- Provide technical expertise and support for PLM products to enable and support the team with troubleshooting and resolving issues with PLM and network and software/hardware performance issues
- Provide higher-level technical support to extend our customers' abilities to apply Teamcenter solutions to meet design challenges
- Perform pre/post sales customer support
- Oversee the team to ensure high quality delivery on implementation, configuration, and customization of Teamcenter PLM software to meet business requirements
- Work closely with clients to analyze their current processes, identify areas for improvement, and integrate PLM solutions effectively
- Develop a foundational knowledge of the standards and regulatory requirements which affect the design and manufacture of products
- Contribute to future software releases by prioritizing known product defects and communicate customer feedback to Siemens product development teams
- Collaborate with cross-functional teams to ensure the successful deployment of PLM strategies
- Keep up to date with the latest industry trends, technologies, and best practices in PLM
- Contribute to the continuous enhancement of our PLM offerings based on customer feedback
- Deepen your knowledge of CAD/CAM/CAE/PLM solutions and market needs
Qualifications:
- Bachelor's or Master's degree in Engineering, Computer Science, or a related field
- Minimum of 10 years of experience with PLM tools such as Siemens Teamcenter, PTC Windchill, Dassault Systèmes ENOVIA/3DEXPERIENCE, or similar
- Minimum of 5 years of experience managing people
- Strong understanding of engineering processes and product development cycles
- Experience with CAD integration and data migration in a PLM context
- Proficient in one or more programming or scripting languages relevant to PLM customization
- Exceptional problem-solving abilities and analytical skills
- Excellent communication and interpersonal skills to effectively interact with clients and team members
- Project management experience is a plus
What We Offer:
- Competitive salary and benefits package
- Dynamic and inclusive work environment
- Opportunities for professional growth and career advancement
- Exposure to the latest technologies and innovative projects
- Flexible working arrangements to balance your work and personal life
- A supportive culture that values diversity, equity, and inclusion
Benefits:
- Insurance: All full-time regular employees (and dependents) are eligible to get medical, dental, vision coverage. Employees also can buy up on benefits like FSA, HSA, Life insurance, long and short-term disability.
- Retirement Plan: All employees can enroll in the company's 401k with company matching.
- Paid Time Off: All full-time regular exempt employees are eligible for our Discretionary Time Off vacation policy after 90 days from their start date, Discretionary Time Off plan is a non-accrual plan for employees. All full-time regular non-exempt employees are eligible for our Paid Time Off Plan policy after 90 days, Paid Time Off plan is an 3.33 hours accrual per pay period for employees.
- Paid Holidays: All full-time employees will receive 8 paid holidays per year. Full-time non-exempt employees receive an extra floater holiday per year.
- Paid Sick time: All full-time employees will receive 32 sick hours per year. Part time employees will receive 24 hours or minimum sick time required by the state.
Salary: Range 200-300K
