Customer Service Representative
Absolute Staffing & Consulting Solutions is looking for a Customer Service Representative to join our team of professionals. This is a remote position in a virtual call center setting.
Job Title: Customer Service Representative
Location: Remote
Job Type: Full-Time, Monday-Friday 9:00-5:30 EST
Pay Rate: $18-$21 per hour
General Summary:
We are seeking a reliable and detail-oriented Customer Service Representative with prior call center experience to support members in a fast-paced healthcare environment. This fully remote position requires strong communication skills, the ability to handle sensitive information, and a commitment to delivering excellent customer service.
Essential Duties and Responsibilities:
- Handle inbound and/or outbound calls in a professional and courteous manner
- Assist members with healthcare-related inquiries, including benefits, eligibility, claims status, and general account questions
- Accurately document all interactions in accordance with company and regulatory guidelines
- Maintain compliance with HIPAA and all privacy and security requirements
- Resolve customer concerns efficiently while meeting quality and productivity standards
- Escalate complex issues to appropriate departments when necessary
- Meet or exceed established performance metrics, including call quality, attendance, and productivity
Required Skills and Experience:
- Minimum 1 year of call center or customer service experience (healthcare preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and active listening abilities
- Ability to handle confidential and sensitive information with discretion
- Comfortable working with multiple computer systems and applications
- Reliable high-speed internet and a distraction-free home workspace
- Ability to adhere to a set schedule and meet attendance requirements
Working Conditions:
- Remote work from home office, virtual Call Center environment.
- Must be able to sit for extended periods.
- Must use a direct connection to a modem, no Wi-Fi
Compensation & Benefits:
Pay Rate: $18-$21 per hour
Paid Time Off:
- Generous PTO package
- Paid Holiday Schedule
Health Insurance:
Ancillary Benefits:
- Short-term & long-term disability insurance
- Accidental death & dismemberment (AD&D) insurance
- Life insurance
Employee Assistance Program (EAP): Support for emotional well-being, legal & financial matters, family & relationships, and work-life transitions.
Retirement: 401(k) plan available
Customer Service Representative
Absolute Staffing & Consulting Solutions is looking for a Customer Service Representative to join our team of professionals. This is a remote position in a virtual call center setting.
Job Title: Customer Service Representative
Location: Remote
Job Type: Full-Time, Monday-Friday 9:00-5:30 EST
Pay Rate: $18-$21 per hour
General Summary:
We are seeking a reliable and detail-oriented Customer Service Representative with prior call center experience to support members in a fast-paced healthcare environment. This fully remote position requires strong communication skills, the ability to handle sensitive information, and a commitment to delivering excellent customer service.
Essential Duties and Responsibilities:
- Handle inbound and/or outbound calls in a professional and courteous manner
- Assist members with healthcare-related inquiries, including benefits, eligibility, claims status, and general account questions
- Accurately document all interactions in accordance with company and regulatory guidelines
- Maintain compliance with HIPAA and all privacy and security requirements
- Resolve customer concerns efficiently while meeting quality and productivity standards
- Escalate complex issues to appropriate departments when necessary
- Meet or exceed established performance metrics, including call quality, attendance, and productivity
Required Skills and Experience:
- Minimum 1 year of call center or customer service experience (healthcare preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and active listening abilities
- Ability to handle confidential and sensitive information with discretion
- Comfortable working with multiple computer systems and applications
- Reliable high-speed internet and a distraction-free home workspace
- Ability to adhere to a set schedule and meet attendance requirements
Working Conditions:
- Remote work from home office, virtual Call Center environment.
- Must be able to sit for extended periods.
- Must use a direct connection to a modem, no Wi-Fi
Compensation & Benefits:
Pay Rate: $18-$21 per hour
Paid Time Off:
- Generous PTO package
- Paid Holiday Schedule
Health Insurance:
Ancillary Benefits:
- Short-term & long-term disability insurance
- Accidental death & dismemberment (AD&D) insurance
- Life insurance
Employee Assistance Program (EAP): Support for emotional well-being, legal & financial matters, family & relationships, and work-life transitions.
Retirement: 401(k) plan available
