Client Success Advisor (17)

Client Success Advisor

This role sits at the center of client experience, ensuring that customers derive maximum value from services while building strong, long-term partnerships.The Client Success Advisor manages a portfolio of strategic clients, acting as their primary operational andadvisory contact across multiple touchpoints.The position combines relationship management, data-driven planning, and commercial support to drive retention, expansion, and satisfaction.Working closely with internal teams, the role translates client goals into structured success plans and ensures consistent service delivery.

It also plays a key role in identifying risks, opportunities, and adoption gaps to improve outcomes.This is a highly collaborative, client-facing role suited for someone who thrives in dynamic, global environments.

Accountabilities:

• Manage a portfolio of mid-complexity client accounts, serving as the main point of contact for operational, service, and relationship management needs.
• Develop and maintain structured client success plans aligned with business goals, including risk mitigation, governance frameworks, and adoption strategies.
• Support commercial teams with insights and analysis to enable renewals, upselling opportunities, and accurate forecasting.
• Guide clients through product capabilities, best practices, and roadmap updates to maximize engagement and long-term value.
• Lead business reviews, performance discussions, and multi-stakeholder planning sessions with senior client stakeholders.
• Maintain accurate CRM records and client KPIs in Salesforce to ensure visibility and performance tracking.
• Identify patterns of risk, service gaps, and improvement opportunities across client portfolios and geographies.

Requirements:

• Minimum of 4 years of experience in client success, account management, or operational customer-facing roles.
• Proven ability to manage multiple client relationships and deliver measurable outcomes in retention, satisfaction, and growth.
• Strong executive communication and stakeholder management skills, including experience engaging senior leadership (e.g., HR, finance, or operations executives).
• Ability to use data and insights to build success plans and guide client engagement strategies.
• Experience working in global or multi-market environments with moderately complex client portfolios.
• Familiarity with workforce solutions or HR services is strongly preferred.
• Strong organizational, negotiation, and problem-solving skills with a proactive, client-first mindset.

Benefits:

• Fully remote-first flexibility under a "Work in Any Way" model, supporting work-life balance and autonomy.
• Competitive compensation package including eligibility for annual bonus or incentive plans.
• Reward and recognition programs aligned with performance and company values.
• Access to flexible coworking spaces for client meetings or focused work when needed.
• Global work environment with opportunities to collaborate across cultures and regions.
• Continuous learning and development support through dedicated learning platforms.
• Inclusive, people-first culture that values contribution, recognition, and professional growth.