Customer Service Device Repair Technician

Customer Service Device Repair Technician

Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, and other devices as needed. We are looking to fill a role at the Chantilly, VA location and this position will pay $14.00 to $15.00 hourly + Bonuses.

Customer Service Device Repair Technician Duties:

• Engage with customers in logging device repair input
• Perform initial assessment to determine repair feasibility & estimate.
• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Install batteries, perform tests and tech work
• Able to rebuild cordless drill batteries and other battery packs as needed
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service / Sales

• While working: Live a "Customer First" mentality
• Perform Customer Service / Sales duties.
• Greet customers promptly, determine needs and answer questions.
• Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
• Ask questions to identify potential commercial customers.
• Operate computer/cash register to initiate and complete sales transactions.
• Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
• Develop and maintain current knowledge of product and service offerings
• Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.

Merchandising / Inventory

• Assist in all store operations responsibilities as assigned by Store Manager.
• Rotate and stock inventory.
• Load, unload, and deliver product to customers or via third party delivery companies
• Organize daily recovery of displays to achieve full store appearance.
• Maintain retail shelf label pricing.
• Build displays; setting up & taking down shelves and fixtures.
• Prepare store for daily opening and closing including counting and reconciling register drawers
• Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service Device Repair Technician Qualifications:

• Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and/or device repair experience.
• In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
• Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
• This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipment
• This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.

At Batteries Plus, you are part of a small entrepreneurial team in a growing business. We are an Equal Opportunity Employer & Drug Free Workplace.