The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Assistant Director for the Division of Hearings.The Assistant Director provides vital day-to-day management of all personnel in furtherance of the unit's duty toprovide timely, fair, and impartial adjudication to all concerned parties.The selected candidate will also be responsible for overseeing all office operations, Hearings Officers and Administrative Staff.DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Supervise/manage all Hearing Officers, Administrative Staff and associated tasks including: recruiting, training, staff development, and performance reviews with oversight from Director.
- Manage and evaluate Administrative Staff who are responsible for intake, processing, and scheduling approximately 6-8,000 appeals and Administrative Disqualification Hearings annually.
- Review appeal decisions rendered by Hearing Officers for legal accuracy, sufficiency, and clarity.
- Review regulatory changes; advise Hearing Officers on interpretation and application and discuss decision remands and Complaint for Judicial Review (CJR) outcomes. Ongoing assessment of all administrative business processes, IT systems and updating/upgrading processes and systems in consultation with the Director.
- Collaborate with the Director in planning, creating, revising, and implementing new procedures for both administrative processing of appeals and Hearing Officer hearings and decisions.
- Hear and decide appeals and write appeal decisions when necessary.
- Act as a liaison with DTA's Program Integrity Unit, Legal Division and External Legal Aid Agencies.
Preferred Qualifications: - Experience in dealing with administrative operations, with a basic understanding of Administrative Law and Policy.
- Experience with recruitment, supervision, and professional development in a hybrid work environment.
- Experience with computer tracking systems, database maintenance and data reporting - with the ability to analyze data to predict trends, draw conclusions, and make appropriate recommendations.
- Ability to adjust to rapidly changing situations while maintaining accurate records/files, including monitoring appeal intake and adjusting scheduling to ensure timely processing of all appeals.
- Ability to exercise sound judgment, mediate conflicts with tact and professionalism, coordinate competing interests and work under time constraints.
- Ability to communicate effectively both orally and in writing.
- Demonstrated experience promoting diversity, equity and inclusion.
- Given the population served, bilingual or multilingual fluency.
Agency Mission: The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.
Learn more about our services and programs visit: www.mass.gov/dta
Pre-Offer Process: A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.
Qualifications: MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Assistant Director for the Division of Hearings.The Assistant Director provides vital day-to-day management of all personnel in furtherance of the unit's duty toprovide timely, fair, and impartial adjudication to all concerned parties.The selected candidate will also be responsible for overseeing all office operations, Hearings Officers and Administrative Staff.DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Supervise/manage all Hearing Officers, Administrative Staff and associated tasks including: recruiting, training, staff development, and performance reviews with oversight from Director.
- Manage and evaluate Administrative Staff who are responsible for intake, processing, and scheduling approximately 6-8,000 appeals and Administrative Disqualification Hearings annually.
- Review appeal decisions rendered by Hearing Officers for legal accuracy, sufficiency, and clarity.
- Review regulatory changes; advise Hearing Officers on interpretation and application and discuss decision remands and Complaint for Judicial Review (CJR) outcomes. Ongoing assessment of all administrative business processes, IT systems and updating/upgrading processes and systems in consultation with the Director.
- Collaborate with the Director in planning, creating, revising, and implementing new procedures for both administrative processing of appeals and Hearing Officer hearings and decisions.
- Hear and decide appeals and write appeal decisions when necessary.
- Act as a liaison with DTA's Program Integrity Unit, Legal Division and External Legal Aid Agencies.
Preferred Qualifications: - Experience in dealing with administrative operations, with a basic understanding of Administrative Law and Policy.
- Experience with recruitment, supervision, and professional development in a hybrid work environment.
- Experience with computer tracking systems, database maintenance and data reporting - with the ability to analyze data to predict trends, draw conclusions, and make appropriate recommendations.
- Ability to adjust to rapidly changing situations while maintaining accurate records/files, including monitoring appeal intake and adjusting scheduling to ensure timely processing of all appeals.
- Ability to exercise sound judgment, mediate conflicts with tact and professionalism, coordinate competing interests and work under time constraints.
- Ability to communicate effectively both orally and in writing.
- Demonstrated experience promoting diversity, equity and inclusion.
- Given the population served, bilingual or multilingual fluency.
Agency Mission: The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.
Learn more about our services and programs visit: www.mass.gov/dta
Pre-Offer Process: A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.
Qualifications: MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
