Field Service Engineer (Sweden) (31)

Field Service Engineer (Sweden)

Work mode: Field Based Onsite Location(s): Helsingborg, SE Additional Locations: Sweden- Stockholm; Remote Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

This Field Service Engineer position is responsible for Sweden. On occasion you may need to support clients and team members in other parts of the Nordics. Offering a permanent contract this remote field-based role also requires extensive weekly travel (approximately 50%) based on client needs and overnight stays when needed. To manage the Swedish territory according to workload, it is preferable to be based in the Stockholm region.

Your responsibilities will include:

• Perform installations, commissioning, troubleshooting, preventive maintenance, corrective maintenance, repairs, and upgrades of medical device capital equipment.
• Provide a high level of technical support to external customers at their locations, ensuring optimal equipment performance and customer satisfaction.
• Serve as the primary point of contact for all technical service-related questions and support requests.
• Diagnose and resolve complex technical issues using circuit diagrams, flow charts, technical manuals, and diagnostic tools.
• Complete all service documentation, maintenance records, service reports, and ticket closures accurately and in a timely manner.
• Professionally manage field service calls and escalate issues appropriately through collaboration with Technical Services, Clinical Specialists, and other cross-functional teams.
• Communicate effectively with customers to ensure satisfaction and implement any necessary corrective actions.
• Conduct customer site visits and provide on-site technical support as required.
• Deliver customer briefings and training on equipment operation, maintenance, and best practices.
• Develop and maintain strong customer relationships while supporting business growth and customer retention.
• Collaborate with R&D, Manufacturing, Marketing, Sales, and Quality teams to support product development, quality improvements, design enhancements, and product releases.
• Report field activities, service trends, technical issues, and customer feedback to management and relevant stakeholders.
• Support and mentor fellow Field Service Engineers when required.
• Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with all applicable quality standards, company policies, and regulatory requirements.
• Ensure appropriate resources, tools, and procedures are utilized to maintain Quality System compliance.
• Promote a work environment that supports continuous improvement, regulatory compliance, and adherence to company quality policies.

What are we looking for in you:

• Degree in Electrical Engineering, Medical Technology, Biomedical Engineering, Electronics, or a related technical discipline, or completion of a relevant technical apprenticeship.
• Previous experience as a Field Service Engineer, preferably within the medical device, healthcare technology, or life sciences industry.
• Strong technical expertise in diagnosing, repairing, and maintaining complex medical devices and capital equipment.
• Experience performing installations, preventive maintenance, corrective maintenance, upgrades, and emergency repairs.
• Ability to interpret electrical schematics, circuit diagrams, flow diagrams, and technical documentation.
• Strong problem-solving and analytical skills with the ability to work independently in a field-based environment.
• Excellent written and verbal communication skills in English; additional languages are advantageous.
• Proficiency in Microsoft Office applications and service management systems.
• Excellent customer service skills with the ability to build strong relationships with healthcare professionals and hospital administrators.
• Highly motivated, organized, and capable of managing multiple priorities in a dynamic environment.
• Willingness to travel extensively as required within the assigned territory.
• Valid driver's license and ability to travel on short notice when required.

What we can offer to you:

• Permanent employment contract.
• Competitive compensation and attractive employee benefits.
• Company vehicle.
• Comprehensive onboarding, mentoring, and continuous professional development opportunities.
• High degree of autonomy and responsibility within a field-based role.
• Collaborative and supportive team environment.
• Opportunity to work with innovative medical device technologies that improve patient care and clinical outcomes.
• Purpose-driven organization focused on advancing healthcare and delivering value to customers and patients.