Business Services & Consulting • all cities, HI 12
Position Type: Permanent – Full time
Job Location: Europe
Shift Timings: 8AM to 5PM (Flexible to adjust to 24*7 rotation when required to meet SLA)
Work Mode: Remote
Industry Type: Telecom OSS and BSS
Travel Required: Occasional
Why Us?
Telarix assists mobile operators worldwide to scale their Voice, SMS A2P, RCS business messaging, and application enablement services, including cloud numbers. Telarix is committed to developing the wholesale ecosystem and connecting the world's largest operators and their partners profitably and effectively. We provide our customers with innovative automated wholesale solutions simplifying decisions and operational tasks, allowing them to strengthen existing business and discover new revenue opportunities.
Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:
A Day in the Life of Production Engineer:
As a Product Engineer, you will be required to handle complex support tickets requiring deep technical expertise, particularly in SQL troubleshooting, database performance tuning, cloud infrastructure (AWS), patch management, system upgrades, and migrations. This role involves analysing and resolving critical application and database issues, optimizing performance, executing upgrades and patches, and ensuring seamless data migrations and refreshes between environments. You will also be co-ordinating with end users to provide them updates and resolve simple to complex application and environment related issues.
So, how are we going to keep you busy?
Database Administration, Maintenance & Performance Tuning
Configure and manage SQL Server databases (SSMS, SQL Administration), ensuring high availability, security, and performance. Perform database maintenance, including log file management, index rebuilding, and health monitoring to enhance performance and stability. Implement best practices for database backup, recovery, and disaster recovery planning and perform disaster recovery tests to ensure application resilience. Identify and implement process improvements and automation opportunities by reviewing repetitive maintenance tasks, configuring monitoring alerts, and proposing permanent solutions to strengthen system stability.
Patch Management & Upgrades
Analyse, prepare, and execute application patches and upgrades, ensuring minimal downtime while taking end-to-end ownership of the tasks and collaboration with customer and R&D teams to plan patch or release upgrade rollouts in non-production and production environments by following Telarix engineering best practices. Troubleshoot issues related to third-party software upgrades, patch failures, and post-upgrade performance, and document resolutions and recurring issues for future reference.
Migrations & Data Refresh
Plan and execute data refreshes between different environments (e.g., UAT, Staging, Production), database migrations across on-premises, cloud (AWS, Azure), and hybrid environments. Provision and manage AWS-hosted database infrastructure, including EC2, EBS, and backup/restore processes and optimize resource utilization, scaling, and performance tuning for cloud-based applications.
Technical Support
Lead customer communication and provide regular updates on issue resolution, collaborating closely with internal teams such as R&D and Pre-Sales. Diagnose and troubleshoot SQL Server, Windows, and database performance issues, including query optimization, deadlocks, blocking, and bottlenecks.
What will make you eligible for this role?
Bachelor's degree in computer science, or related field. 5+ years of experience in technical support, engineering support, or database administration.
Experience, that will be an advantage:
Proven experience in customer support, preferably in a global environment. Strong experience in Windows, Linux, Microsoft SQL Server, SQL, SSMS. Experience in patch management, software upgrades, and database migrations. Hands-on experience with AWS configuring and monitoring (EC2, EBS, S3, IAM, backup & recovery strategies). Hands on experience with MicroStrategy, Python, and Docker instances
What will make you the best-fit for this role?
Database Administration skills (backup, maintenance plans, indexing, security). Troubleshooting skills for diagnosing performance issues, query tuning, and system bottlenecks. Strong analytical skills and proficiency in data-driven decision-making. Excellent written and verbal communication skills. Experience in root cause analysis (RCA) and providing long-term fixes. Strong documentation and communication skills. Certification in SQL, Microsoft technologies and/or AWS are a plus.
Limitation and Disclaimer:
The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.
In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.
Position Type: Permanent – Full time
Job Location: Europe
Shift Timings: 8AM to 5PM (Flexible to adjust to 24*7 rotation when required to meet SLA)
Work Mode: Remote
Industry Type: Telecom OSS and BSS
Travel Required: Occasional
Why Us?
Telarix assists mobile operators worldwide to scale their Voice, SMS A2P, RCS business messaging, and application enablement services, including cloud numbers. Telarix is committed to developing the wholesale ecosystem and connecting the world's largest operators and their partners profitably and effectively. We provide our customers with innovative automated wholesale solutions simplifying decisions and operational tasks, allowing them to strengthen existing business and discover new revenue opportunities.
Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:
A Day in the Life of Production Engineer:
As a Product Engineer, you will be required to handle complex support tickets requiring deep technical expertise, particularly in SQL troubleshooting, database performance tuning, cloud infrastructure (AWS), patch management, system upgrades, and migrations. This role involves analysing and resolving critical application and database issues, optimizing performance, executing upgrades and patches, and ensuring seamless data migrations and refreshes between environments. You will also be co-ordinating with end users to provide them updates and resolve simple to complex application and environment related issues.
So, how are we going to keep you busy?
Database Administration, Maintenance & Performance Tuning
Configure and manage SQL Server databases (SSMS, SQL Administration), ensuring high availability, security, and performance. Perform database maintenance, including log file management, index rebuilding, and health monitoring to enhance performance and stability. Implement best practices for database backup, recovery, and disaster recovery planning and perform disaster recovery tests to ensure application resilience. Identify and implement process improvements and automation opportunities by reviewing repetitive maintenance tasks, configuring monitoring alerts, and proposing permanent solutions to strengthen system stability.
Patch Management & Upgrades
Analyse, prepare, and execute application patches and upgrades, ensuring minimal downtime while taking end-to-end ownership of the tasks and collaboration with customer and R&D teams to plan patch or release upgrade rollouts in non-production and production environments by following Telarix engineering best practices. Troubleshoot issues related to third-party software upgrades, patch failures, and post-upgrade performance, and document resolutions and recurring issues for future reference.
Migrations & Data Refresh
Plan and execute data refreshes between different environments (e.g., UAT, Staging, Production), database migrations across on-premises, cloud (AWS, Azure), and hybrid environments. Provision and manage AWS-hosted database infrastructure, including EC2, EBS, and backup/restore processes and optimize resource utilization, scaling, and performance tuning for cloud-based applications.
Technical Support
Lead customer communication and provide regular updates on issue resolution, collaborating closely with internal teams such as R&D and Pre-Sales. Diagnose and troubleshoot SQL Server, Windows, and database performance issues, including query optimization, deadlocks, blocking, and bottlenecks.
What will make you eligible for this role?
Bachelor's degree in computer science, or related field. 5+ years of experience in technical support, engineering support, or database administration.
Experience, that will be an advantage:
Proven experience in customer support, preferably in a global environment. Strong experience in Windows, Linux, Microsoft SQL Server, SQL, SSMS. Experience in patch management, software upgrades, and database migrations. Hands-on experience with AWS configuring and monitoring (EC2, EBS, S3, IAM, backup & recovery strategies). Hands on experience with MicroStrategy, Python, and Docker instances
What will make you the best-fit for this role?
Database Administration skills (backup, maintenance plans, indexing, security). Troubleshooting skills for diagnosing performance issues, query tuning, and system bottlenecks. Strong analytical skills and proficiency in data-driven decision-making. Excellent written and verbal communication skills. Experience in root cause analysis (RCA) and providing long-term fixes. Strong documentation and communication skills. Certification in SQL, Microsoft technologies and/or AWS are a plus.
Limitation and Disclaimer:
The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.
In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.
