Field Service Engineer II (EM) (NYC Remote) (31)

Job Title

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world.

Day-to-Day activities include:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

Minimum Requirements:

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 3+ years equivalent education and experience in electronic systems including hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.

Knowledge, Skills, Abilities:

• Ability to deal effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• Consistent record of fixing sophisticated systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid driver's license
• Physical requirements include the ability to lift up to 50 lbs and able to walk a min of 10k steps per day

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $34.61–$51.92.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount