Join Our Team as a Remote Customer Support Specialist
Are you passionate about providing exceptional customer service and have a knack for troubleshooting technical issues? Join our dynamic team at Luxottica, a leading name in the optical industry. This is a fantastic opportunity to work remotely from the comfort of your home, supporting customers in the EST and CST time zones. If you have experience in high-volume environments and excel in computer navigation, we want to hear from you!
Key Responsibilities
Answer incoming calls and process orders efficiently.
Resolve customer complaints and troubleshoot issues to find the best solutions.
Document customer interactions accurately and track call types.
Maintain support service levels and uphold Luxottica's Customer Service standards.
Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Handle inbound phone calls for up to 90% of your assigned shift.
Perform other duties as assigned.
Requirements
High school diploma.
1 year of experience in customer service, hospitality, or call center environment.
Excellent telephone etiquette and clear, professional communication skills.
Strong verbal and written communication skills.
Demonstrated listening and comprehension skills.
Team player with strong interpersonal skills.
Ability to maintain composure in difficult customer situations.
Excellent time management skills with the ability to prioritize tasks efficiently.
Strong PC skills, including MS Office; Word and Excel.
Ability to navigate information systems and the internet.
Preferred Qualifications
Higher education degree.
Previous experience using SAP.
Experience in the optical industry with knowledge of Luxottica's products.
Bilingual in French.
Ready to take the next step in your career? Apply now and become a part of our supportive and innovative team. We look forward to welcoming you to Luxottica!
Join Our Team as a Remote Customer Support Specialist
Are you passionate about providing exceptional customer service and have a knack for troubleshooting technical issues? Join our dynamic team at Luxottica, a leading name in the optical industry. This is a fantastic opportunity to work remotely from the comfort of your home, supporting customers in the EST and CST time zones. If you have experience in high-volume environments and excel in computer navigation, we want to hear from you!
Key Responsibilities
Answer incoming calls and process orders efficiently.
Resolve customer complaints and troubleshoot issues to find the best solutions.
Document customer interactions accurately and track call types.
Maintain support service levels and uphold Luxottica's Customer Service standards.
Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Handle inbound phone calls for up to 90% of your assigned shift.
Perform other duties as assigned.
Requirements
High school diploma.
1 year of experience in customer service, hospitality, or call center environment.
Excellent telephone etiquette and clear, professional communication skills.
Strong verbal and written communication skills.
Demonstrated listening and comprehension skills.
Team player with strong interpersonal skills.
Ability to maintain composure in difficult customer situations.
Excellent time management skills with the ability to prioritize tasks efficiently.
Strong PC skills, including MS Office; Word and Excel.
Ability to navigate information systems and the internet.
Preferred Qualifications
Higher education degree.
Previous experience using SAP.
Experience in the optical industry with knowledge of Luxottica's products.
Bilingual in French.
Ready to take the next step in your career? Apply now and become a part of our supportive and innovative team. We look forward to welcoming you to Luxottica!
What You'll Do
Answer incoming calls and process orders efficiently.
Resolve customer complaints and troubleshoot issues to find the best solutions.
Document customer interactions accurately and track call types.
Maintain support service levels and uphold Luxottica's Customer Service standards.
Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Handle inbound phone calls for up to 90% of your assigned shift.
