Field Service Engineer
We are seeking a highly skilled and experienced Field Service Engineer to join our team on a remote basis, headquartered in the United Arab Emirates (UAE). In this senior role, you will act in a Site Manager capacity, providing technical expertise, advice, and leadership during the installation, commissioning, maintenance, and overhaul of Elliott and non-Elliott rotating machinery.
While this position allows for a remote home-office base in the UAE for administrative, planning, and reporting tasks, it requires extensive travel to client sites, including remote camps, offshore platforms, and non-industrialized countries.
Key Responsibilities
- Supervision & Control: Supervises, directs, and controls Elliott staff, customer personnel, and hired contract labor in the start-up, repair, maintenance, or overhaul of equipment.
- Site Leadership: Acts in a Site Manager capacity while directing field work on Elliott equipment as well as on non-Elliott equipment.
- Advanced Metrology: Utilizes hands-on practical experience with laser metrology devices, such as laser trackers, to ensure precise alignment and measurement specifications.
- Technical Preparation: Performs the technical job preparation, engineering planning, and issues work method statements for field projects.
- Troubleshooting & Problem Solving: Conducts investigations of product trouble, including customer product trouble or complaints and thermodynamic/mechanical performance problems. Takes corrective action as directed or works with the Field Service Manager while selling the solution both to the customer and within Elliott.
- Independent Judgment: May exercise independent judgment and execute corrective action plans depending on the nature of the trouble and the availability of communication lines.
- Team Support: Provides technical direction and assists Field Service personnel on other assignments as directed.
- Experimental Programs: Conducts experimental programs for the development of modifications to field equipment.
Safety, Quality & Compliance
- EHS Leadership: Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, ensuring that safety, quality, and schedules are strictly obtained.
- System Adherence: Adheres to instructions and guidelines as described in the quality and Environmental Health Safety (EHS) management systems.
- Hazard Mitigation: Performs safety planning and detailing on major projects, including performing hazard identification and mitigation for all tasks being performed as part of job responsibilities.
- Toolbox Talks: Prepares and gives daily toolbox talks to site crews.
Project Management & Commercial Support
- Financial Management: Forecasts project requirements, schedules expenditures, minimizes costs, and analyzes variances.
- Commercial Aptitude: Assists in the quotation process and invoicing content for major projects that affect the profitability of business decisions.
- Cost Mitigation: Keeps installation back charges from customers and/or mechanical contractors to a minimum through good judgment and prompt action.
- Local Purchasing: Responsible for managing local purchasing requirements while on-site.
- Business Development: Makes customer courtesy calls to check inventories, promote the sale of parts, inspect new shipments, and sell services in conjunction with the Service Sales Engineer.
Communication, Reporting & Training
- Stakeholder Communication: Communicates with the Field Service Manager and Support Engineers promptly and thoroughly, informing them of all work performed, quality, performance, and equipment problems, the customer's reaction to the equipment, and future sales potential.
- Service Reporting: Issues comprehensive Service Reports within two weeks of customer job completion, explicitly noting particular instances with dates and names of persons connected with the services performed on the job.
- R&D Input: Provides direct input into Product Engineering and design, contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
- Training & Mentorship: Provides technical training to the customer's personnel as well as our own internal personnel; possesses the ability to lead discussions in training classes and meetings.
Qualifications & Requirements
- Education & Experience: Bachelor's degree in Mechanical Engineering, or an equivalent combination of education and experience. Minimum of 10 years of experience in the field of turbomachinery and rotating equipment. Must have at least 3 years of hands-on, practical experience utilizing laser metrology devices (such as laser trackers). Proven, hands-on experience in project management.
- Technical Knowledge & Aptitudes: Strong mechanical and thermodynamic aptitude for rotating machinery, alongside a profound knowledge of electrical and digital systems. Expert knowledge of Elliott product specifications and features—including design/manufacturing principles and operational processes—as well as those of similar equipment manufacturers. Expert understanding of industry-related standards, industry practices, and system processes encountered in heavy industry. Ability to read and understand drawings, technical documentation, blueprints, layouts, and schedules, alongside the ability to write professional technical documents.
- Remote & Field Readiness: Must be legally based in the UAE with a suitable home office environment for remote administrative windows. Must be entirely willing to work in remote camps, on offshore platforms, and in non-industrialized countries. Tropical fitness is a must. Highly flexible with the proven capability to cope with a wide variety of problems, diverse customers, and unpredictable site conditions.
- Core Competencies: Advanced supervisory skills with the ability to lead any project, including the largest and most complex industrial assignments. Good communication skills with a profound knowledge of the English language (both verbal and written). Proficient in Microsoft Word, Excel, MS Project, PowerPoint, and Lotus Notes.
Base Location: Home based in the UAE with frequent travel to customer sites and workshop facilities throughout Europe, Middle East and Africa, including offshore.
The world turns to Elliott. Customers throughout the world choose Elliott for the design, manufacture and service of their critical rotating equipment. Elliott's global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to Elliott for precision engineering, extraordinary reliability and unparalleled service.
Field Service Engineer
We are seeking a highly skilled and experienced Field Service Engineer to join our team on a remote basis, headquartered in the United Arab Emirates (UAE). In this senior role, you will act in a Site Manager capacity, providing technical expertise, advice, and leadership during the installation, commissioning, maintenance, and overhaul of Elliott and non-Elliott rotating machinery.
While this position allows for a remote home-office base in the UAE for administrative, planning, and reporting tasks, it requires extensive travel to client sites, including remote camps, offshore platforms, and non-industrialized countries.
Key Responsibilities
- Supervision & Control: Supervises, directs, and controls Elliott staff, customer personnel, and hired contract labor in the start-up, repair, maintenance, or overhaul of equipment.
- Site Leadership: Acts in a Site Manager capacity while directing field work on Elliott equipment as well as on non-Elliott equipment.
- Advanced Metrology: Utilizes hands-on practical experience with laser metrology devices, such as laser trackers, to ensure precise alignment and measurement specifications.
- Technical Preparation: Performs the technical job preparation, engineering planning, and issues work method statements for field projects.
- Troubleshooting & Problem Solving: Conducts investigations of product trouble, including customer product trouble or complaints and thermodynamic/mechanical performance problems. Takes corrective action as directed or works with the Field Service Manager while selling the solution both to the customer and within Elliott.
- Independent Judgment: May exercise independent judgment and execute corrective action plans depending on the nature of the trouble and the availability of communication lines.
- Team Support: Provides technical direction and assists Field Service personnel on other assignments as directed.
- Experimental Programs: Conducts experimental programs for the development of modifications to field equipment.
Safety, Quality & Compliance
- EHS Leadership: Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, ensuring that safety, quality, and schedules are strictly obtained.
- System Adherence: Adheres to instructions and guidelines as described in the quality and Environmental Health Safety (EHS) management systems.
- Hazard Mitigation: Performs safety planning and detailing on major projects, including performing hazard identification and mitigation for all tasks being performed as part of job responsibilities.
- Toolbox Talks: Prepares and gives daily toolbox talks to site crews.
Project Management & Commercial Support
- Financial Management: Forecasts project requirements, schedules expenditures, minimizes costs, and analyzes variances.
- Commercial Aptitude: Assists in the quotation process and invoicing content for major projects that affect the profitability of business decisions.
- Cost Mitigation: Keeps installation back charges from customers and/or mechanical contractors to a minimum through good judgment and prompt action.
- Local Purchasing: Responsible for managing local purchasing requirements while on-site.
- Business Development: Makes customer courtesy calls to check inventories, promote the sale of parts, inspect new shipments, and sell services in conjunction with the Service Sales Engineer.
Communication, Reporting & Training
- Stakeholder Communication: Communicates with the Field Service Manager and Support Engineers promptly and thoroughly, informing them of all work performed, quality, performance, and equipment problems, the customer's reaction to the equipment, and future sales potential.
- Service Reporting: Issues comprehensive Service Reports within two weeks of customer job completion, explicitly noting particular instances with dates and names of persons connected with the services performed on the job.
- R&D Input: Provides direct input into Product Engineering and design, contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
- Training & Mentorship: Provides technical training to the customer's personnel as well as our own internal personnel; possesses the ability to lead discussions in training classes and meetings.
Qualifications & Requirements
- Education & Experience: Bachelor's degree in Mechanical Engineering, or an equivalent combination of education and experience. Minimum of 10 years of experience in the field of turbomachinery and rotating equipment. Must have at least 3 years of hands-on, practical experience utilizing laser metrology devices (such as laser trackers). Proven, hands-on experience in project management.
- Technical Knowledge & Aptitudes: Strong mechanical and thermodynamic aptitude for rotating machinery, alongside a profound knowledge of electrical and digital systems. Expert knowledge of Elliott product specifications and features—including design/manufacturing principles and operational processes—as well as those of similar equipment manufacturers. Expert understanding of industry-related standards, industry practices, and system processes encountered in heavy industry. Ability to read and understand drawings, technical documentation, blueprints, layouts, and schedules, alongside the ability to write professional technical documents.
- Remote & Field Readiness: Must be legally based in the UAE with a suitable home office environment for remote administrative windows. Must be entirely willing to work in remote camps, on offshore platforms, and in non-industrialized countries. Tropical fitness is a must. Highly flexible with the proven capability to cope with a wide variety of problems, diverse customers, and unpredictable site conditions.
- Core Competencies: Advanced supervisory skills with the ability to lead any project, including the largest and most complex industrial assignments. Good communication skills with a profound knowledge of the English language (both verbal and written). Proficient in Microsoft Word, Excel, MS Project, PowerPoint, and Lotus Notes.
Base Location: Home based in the UAE with frequent travel to customer sites and workshop facilities throughout Europe, Middle East and Africa, including offshore.
The world turns to Elliott. Customers throughout the world choose Elliott for the design, manufacture and service of their critical rotating equipment. Elliott's global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to Elliott for precision engineering, extraordinary reliability and unparalleled service.
