The customer service representative will act as a critical element of our collaborative team, providing exceptional customer satisfaction. They exemplify the family-owned values and commitment to excellence, honesty, integrity and responsiveness that our customers expect from us. With patience, empathy and grace, our CSRs constantly delight our customers -- many of whom have been using us for generations. We look for team members who share our values and long-term commitment in fostering a positive, collaborative and fun work environment.
Responsibilities:
Manage large amounts of incoming calls and digital leads
Identify and accurately assess customers' needs to achieve satisfaction, listening to them and doing the best to satisfy their requests
Proactive in finding ways to delight and exceed customers' expectations
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills:
Proven customer support experience or experience as a client service representative
Staying calm under pressure and dealing with challenging customers
Strong phone contact handling skills and active listening
Familiarity with computers and ability to learn computer programs and processes
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Maintain regular consistent and professional attendance, punctuality, personal appearance and adhere to the company's policies and relevant health and safety procedures
The customer service representative will act as a critical element of our collaborative team, providing exceptional customer satisfaction. They exemplify the family-owned values and commitment to excellence, honesty, integrity and responsiveness that our customers expect from us. With patience, empathy and grace, our CSRs constantly delight our customers -- many of whom have been using us for generations. We look for team members who share our values and long-term commitment in fostering a positive, collaborative and fun work environment.
Responsibilities:
Manage large amounts of incoming calls and digital leads
Identify and accurately assess customers' needs to achieve satisfaction, listening to them and doing the best to satisfy their requests
Proactive in finding ways to delight and exceed customers' expectations
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills:
Proven customer support experience or experience as a client service representative
Staying calm under pressure and dealing with challenging customers
Strong phone contact handling skills and active listening
Familiarity with computers and ability to learn computer programs and processes
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Maintain regular consistent and professional attendance, punctuality, personal appearance and adhere to the company's policies and relevant health and safety procedures
Compensation / Pay Rate (Up to): $22.00 - $22.00
What You'll Do
Manage large amounts of incoming calls and digital leads
Identify and accurately assess customers' needs to achieve satisfaction, listening to them and doing the best to satisfy their requests
Proactive in finding ways to delight and exceed customers' expectations
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
