Customer Service Representative (20)

Customer Service Representative - Insurance Benefits

Location: Remote (Local to Montreal, QC) Duration: 03 Months

Job Description

• Must be fluent in French and English both written and verbal
• Work will be done locally virtual from home
• Must be available for a shift between 8:00 AM to 8:00 PM daily - Monday through Friday

Responsibilities

• Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
• Will develop a knowledge of products, services etc. and effectively convey this information to customers
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
• Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
• Maintain established performance levels in KPI environment
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

Required Experience and Skills

• Fluent in French and English both verbal and written
• Previous customer service or call center work experience in insurance program support
• Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
• Strong communication, empathy and listening skills
• Ability to multi-task and run time effectively
• Writes clearly and concisely
• Committed to providing superior customer service
• Ability to work independently
• Tasks require judgment and critical thinking skills
• Minimum 3 years of industry experience

Required Education

• Degree preferred