Benefits Administrator I (14)

Benefits Specialist

As a Benefits Specialist, you will deliver outstanding customer service to a broad range of employee and retiree groups delivering support in the key areas of: health and welfare, retirement, life insurance, disability and other benefits. You work in a fast-paced team call center environment and use email and telephonic communications to resolve issues and inquiries with sensitivity, compassion and discretion! Are you a trusted, courteous and reliable resource to answer questions regarding benefits?

Key Responsibilities

• Act as a liaison between employees/retirees and vendors to problem-solve concerns or inquiries;
• Perform various administrative tasks including the distribution of materials, life event processing, enrollment administration, and report processing;
• Handle the enrollment processes for all participants including helping with selections and educating on any changes;
• Serve as an inquiry escalation lead to other Benefits Service Center team members;
• Assist in maintaining company compliance with ERISA, COBRA and HIPAA; and any other department initiatives and projects.

Qualifications

• A HS Diploma/GED required, with a Bachelor's Degree in HR or Business preferred;
• 1-4 years of experience in human resources, employee benefits or customer/employee service areas;
• Experience working with computer systems such as Microsoft Word, Excel and Workday.

Do you have a positive and professional approach to dealing with people? If so, apply today! Schedule: Monday-Friday 8:00am-5:00pm OT may be required during busy seasons (Open Enrollment periods in the Fall months) and for project help. The role is remote with possible occasional days in the office (1-2 times a month) – this may transition to more in office time in the coming months (depending upon COVID).