Business Services & Consulting • Lansing, MI 48901
Customer Service Representative
Lansing, MI 48901On-sitePosted 12 hours ago
Business Services & Consulting
About the Role
Customer Service Representative
A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.
You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.
Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
Respond, communicate, and solve customers concerns urgently and professionally.
Understand the dispatch board and making sure the technicians are efficient with their calls.
Coordinate customer and vendor calls to the A-1 Mechanical team.
Reschedule conflicting calls when necessary.
Review the after hour calls, get with the on call technician for necessary notes.
Maximize technician efficiency and customer experience for routing and experience level.
Ensure great customer service by communicating and notifying customer of arrivals, and delays.
Coordinate and schedule part replacement jobs.
Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.
Position Benefits:
Health, Dental and Vision Insurance
Holiday, and Paid Vacation
Life Insurance
Long and Short Term Disability Insurance
401k with match
Required Qualifications:
High School Diploma or equivalent
Willingness to learn and work hard
Preferred Qualifications:
Technically inclined, understand all general Microsoft Office applications
Customer Service Representative
A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.
You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.
Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
Respond, communicate, and solve customers concerns urgently and professionally.
Understand the dispatch board and making sure the technicians are efficient with their calls.
Coordinate customer and vendor calls to the A-1 Mechanical team.
Reschedule conflicting calls when necessary.
Review the after hour calls, get with the on call technician for necessary notes.
Maximize technician efficiency and customer experience for routing and experience level.
Ensure great customer service by communicating and notifying customer of arrivals, and delays.
Coordinate and schedule part replacement jobs.
Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.
Position Benefits:
Health, Dental and Vision Insurance
Holiday, and Paid Vacation
Life Insurance
Long and Short Term Disability Insurance
401k with match
Required Qualifications:
High School Diploma or equivalent
Willingness to learn and work hard
Preferred Qualifications:
Technically inclined, understand all general Microsoft Office applications
What You'll Do
Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
Respond, communicate, and solve customers concerns urgently and professionally.
Understand the dispatch board and making sure the technicians are efficient with their calls.
Coordinate customer and vendor calls to the A-1 Mechanical team.
