The main purpose of this position is to ensure the effective management and logistical planning of assigned territories while working closely with Customer Service Managers, Customer Service Assistants, and Fleet Managers and Coordinators.
Essential Job Functions:
- Administer the assigning of trucks to loads. This includes the prioritization of loads based on customer requirements, commitments, tractor production, trailer utilization, Driver home requests, and deadhead by using the AS400 system, as well as practical knowledge of company policies and procedures.
- Manage Fleet Manager requests for production, home time, and other related requests.
- Review the geographical area for inbound, outbound, committed, and empty truck status, as well as for trailer pools to maximize asset utilization.
- Notify Customer Service Managers of any potential situations, delays, and/or other issues.
- Manage the day-to-day utilization of all drop yards and terminals that fall in assigned geographical territories.
- Allocate trailers to designated customers and geographic areas based on information from Customer Service Managers and TPC's.
- Maintain communication with internal customers, such as: Operations Fleet Managers, Input & Appointment Clerks, MLC's, Customer Service Managers, Specialized Service Personnel, Drivers, Logistics , and other related departments.
- Manage and coordinate related functions of the Shag Driver on a daily basis, if applicable.
- Monitor and ensure on time pickups and deliveries.
- Schedule may vary based on shifts needed.
- Provide coverage at the driver window. Communicate with drivers, distribute any necessary paperwork and provide directions as needed.
- Perform other duties as assigned by supervisory personnel.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
- Ability to communicate with internal and external customers in a professional and courteous manner.
- Knowledge of Werner Enterprises policies and procedures, usually gained through practical experience and on-the-job training.
- Knowledge of D.O.T. regulations with regards to the trucking industry.
- Excellent decision making skills in logistical planning.
- Ability to handle and prioritize multiple tasks simultaneously.
- Strong communication skills.
- Strong typing skills of at least 35-40 wpm.
- Knowledge of U.S. geography.
EDUCATION AND EXPERIENCE
- A minimum of a Bachelor’s degree from an accredited college or university in Business Administration with an emphasis in Marketing, Management, or Transportation/Logistics, or equivalent experience.
- Two to three years customer service experience preferred.
- Two to three years transportation experience preferred.
- One to two years AS400 or P.C. experience preferred.
PHYSICAL REQUIREMENTS
- Seeing and hearing: Read documents, computer screen answer phones, communicate in person. 75-100 %
- Standing and walking. 0-24 %
- Climbing, stooping, squatting and kneeling. 0-24 %
- Dexterity: utilizing phone, typing, and writing. 75-100 %
- Lift in excess of 10 pounds. 0-24 %
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
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