Healthcare & Caregiving • Bangalore, Karnātaka, IN
Kenvue is currently recruiting for a:
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers.With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!Join us in shaping our future–and yours.
For more information , click here .
Role reports to:
Enterprise Applications LeadLocation:
Asia Pacific, India, Karnataka, BangaloreWork Location:
Fully OnsiteWhat you will do
Key Responsibilities
- Define and maintain the ServiceNow platform architecture and roadmap aligned with enterprise IT strategy.
- Lead the design and implementation of scalable ServiceNow solutions across multiple modules.
- Provide technical leadership and architectural guidance to development and platform teams.
- Ensure adherence to ServiceNow best practices, platform standards, and governance frameworks.
- Architect integrations between ServiceNow and enterprise systems using APIs, middleware, and integration frameworks.
- Review and approve solution designs, customizations, and platform enhancements.
- Collaborate with business stakeholders to translate functional requirements into technical architecture.
- Lead platform upgrades, performance optimization, and platform health initiatives.
- Drive adoption of ServiceNow Now Assist capabilities to enable AI-powered productivity across the platform.
- Design and implement Generative AI use cases including incident summarization, knowledge article generation, case summarization, and agent assistance.
- Enable Now Assist integration with Virtual Agent, Knowledge Management, ITSM workflows, and case management.
- Evaluate and recommend new ServiceNow platform features, AI capabilities, and modules.
- Establish development standards, documentation practices, and architectural design patterns.
- Support major ServiceNow implementations, migrations, and enterprise transformation initiatives.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 8+ years of IT experience, with 5+ years in ServiceNow architecture or senior platform development roles.
- Deep expertise in ServiceNow platform architecture and development.
- Strong experience with:
- ServiceNow scripting (JavaScript, Glide APIs)
- Flow Designer and workflow automation
- IntegrationHub and REST/SOAP integrations
- CMDB architecture and ServiceNow data model
- Experience implementing ServiceNow Now Assist features and AI-enabled workflows.
- Strong understanding of ITSM processes and ITIL framework.
Preferred Qualifications
- Experience with multiple ServiceNow modules such as:
- ITSM
- ITBM / SPM
- HRSD
- CSM
- Hands-on experience implementing Now Assist for ITSM, Virtual Agent, and Knowledge Management.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) preferred.
- Experience working with AI-driven automation, digital workflow transformation, or enterprise platform strategy.
Key Competencies
- Strong architecture and solution design skills
- Experience implementing AI capabilities within ServiceNow platforms
- Strategic thinking and platform governance
- Excellent stakeholder communication
- Ability to lead platform engineering teams and influence enterprise architecture decisions
- Strong analytical and problem-solving skills
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
Kenvue is currently recruiting for a:
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers.With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!Join us in shaping our future–and yours.
For more information , click here .
Role reports to:
Enterprise Applications LeadLocation:
Asia Pacific, India, Karnataka, BangaloreWork Location:
Fully OnsiteWhat you will do
Key Responsibilities
- Define and maintain the ServiceNow platform architecture and roadmap aligned with enterprise IT strategy.
- Lead the design and implementation of scalable ServiceNow solutions across multiple modules.
- Provide technical leadership and architectural guidance to development and platform teams.
- Ensure adherence to ServiceNow best practices, platform standards, and governance frameworks.
- Architect integrations between ServiceNow and enterprise systems using APIs, middleware, and integration frameworks.
- Review and approve solution designs, customizations, and platform enhancements.
- Collaborate with business stakeholders to translate functional requirements into technical architecture.
- Lead platform upgrades, performance optimization, and platform health initiatives.
- Drive adoption of ServiceNow Now Assist capabilities to enable AI-powered productivity across the platform.
- Design and implement Generative AI use cases including incident summarization, knowledge article generation, case summarization, and agent assistance.
- Enable Now Assist integration with Virtual Agent, Knowledge Management, ITSM workflows, and case management.
- Evaluate and recommend new ServiceNow platform features, AI capabilities, and modules.
- Establish development standards, documentation practices, and architectural design patterns.
- Support major ServiceNow implementations, migrations, and enterprise transformation initiatives.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 8+ years of IT experience, with 5+ years in ServiceNow architecture or senior platform development roles.
- Deep expertise in ServiceNow platform architecture and development.
- Strong experience with:
- ServiceNow scripting (JavaScript, Glide APIs)
- Flow Designer and workflow automation
- IntegrationHub and REST/SOAP integrations
- CMDB architecture and ServiceNow data model
- Experience implementing ServiceNow Now Assist features and AI-enabled workflows.
- Strong understanding of ITSM processes and ITIL framework.
Preferred Qualifications
- Experience with multiple ServiceNow modules such as:
- ITSM
- ITBM / SPM
- HRSD
- CSM
- Hands-on experience implementing Now Assist for ITSM, Virtual Agent, and Knowledge Management.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) preferred.
- Experience working with AI-driven automation, digital workflow transformation, or enterprise platform strategy.
Key Competencies
- Strong architecture and solution design skills
- Experience implementing AI capabilities within ServiceNow platforms
- Strategic thinking and platform governance
- Excellent stakeholder communication
- Ability to lead platform engineering teams and influence enterprise architecture decisions
- Strong analytical and problem-solving skills
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
